Introduction
Keeping your Super Dispatch account secure is essential to protecting your loads, business operations, and sensitive information. This article outlines key steps you can take to strengthen your account security and avoid potential threats. If you ever suspect your account has been compromised, please contact Super Dispatch Support right away.
Use Strong, Unique Passwords
Creating a secure password is your first line of defense.
- Avoid sharing your login credentials with others—especially temporary users or third parties.
- Use a password with at least 8 characters, including:
- Upper and lowercase letters
- Numbers
- Special characters (e.g., !, @, &, %)
- Do not use personal details like your name, birthday, or address in your password.
Two-Factor Authentication (2FA) is Built-In
Super Dispatch has two-factor authentication (2FA) enabled by default across all user accounts. This extra layer of protection helps ensure that only verified users can access sensitive features and account information. There’s nothing you need to do to turn it on—it’s already active for your security.
Verify All Super Dispatch Communication
To avoid phishing attempts or impersonation:
- Official emails from Super Dispatch will always come from an @superdispatch.com email address.
- Our official websites will always end in:
- superdispatch.com (e.g., carrier.superdispatch.com, shipper.superdispatch.com)
- If you receive a suspicious message claiming to be from Super Dispatch that does not meet these standards, do not click on any links or respond. Instead, forward it to support@superdispatch.com for review.
Example of a scam website trying to impersonate Superdispatch.com
Watch for Social Engineering Scams
Social engineering is when bad actors impersonate trustworthy sources to trick you into giving up your credentials.
- Always double-check website URLs before logging in. If the domain doesn’t include “.superdispatch.com”, it’s not us.
- Never share your password with anyone claiming to be a Super Dispatch employee unless you’re speaking directly with our verified support team via live chat or email.
- Do not click suspicious links in text messages, emails, or chats that request login information or payment.
Keep Super Dispatch & Your Devices Updated
- Always use the most recent version of the Super Dispatch Carrier TMS or Driver App to ensure you benefit from the latest security protections.
- Regularly check for browser and operating system updates. These often include critical security patches.
- If you’re unsure whether you’re on the latest app version, uninstall and reinstall it from the official app store (Google Play or Apple App Store).
Use Role-Based Access and Permissions
Super Dispatch lets you control who has access to what within your organization:
- Add dispatchers, drivers, or staff to your account with specific roles and permission levels.
- Use permission settings to prevent unauthorized actions.
- Regularly review your team’s access to ensure only current, trusted users have login credentials.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!
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