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2 Factor Authentication In Carrier TMS

Table of Contents

    Introduction

    Two-factor authentication (2FA) adds a second check when you log in to Carrier TMS. After you enter your password, you also enter a one-time code sent to your phone or email. Even if someone gets your password, they can't get into your account without that code.

    Note: 2FA is on by default for all Super Dispatch accounts. There's nothing to set up, and you don't need a separate authenticator app.

    How to Log In With 2FA

    Step 1: Enter Your Email and Password

    Carrier TMS login page with Email and Password fields and a Log In button

    Step 2: Enter Your Login Code

    • A temporary 6-digit login code is sent to the phone number on file. The screen shows the last four digits of that number.
    • Enter the code in the Verification Code field and click Log In.
    Check your messages screen in Carrier TMS saying a 6-digit login code was sent to a phone number ending in 4441, with a Verification Code field, a Resend code link, and a Receive Code via Email option

    Troubleshooting

    Problem What to Do
    The text message didn't arrive Wait a moment, then click Resend code.
    You can't get texts on that phone Click Receive Code via Email to get the code at your account email instead. Check your spam folder if you don't see it.
    The phone number on file is wrong or missing Use Receive Code via Email to log in, then update your phone number in your profile. If you can't update it, ask your Carrier TMS admin.

    Why 2FA Matters

    • Quick to use: Codes arrive by text or email in seconds.
    • Protection from guessing: Code attempts are limited to stop brute-force attacks.
    • Nothing to install: No tokens or authenticator apps needed.

    Next Steps

    Learn more ways to keep your account safe from scams and phishing.