Introduction
Two-factor authentication (2FA) adds a second check when you log in to Carrier TMS. After you enter your password, you also enter a one-time code sent to your phone or email. Even if someone gets your password, they can't get into your account without that code.
Note: 2FA is on by default for all Super Dispatch accounts. There's nothing to set up, and you don't need a
separate authenticator app.
How to Log In With 2FA
Step 1: Enter Your Email and Password
- Go to the Carrier TMS login page, enter your email and password, and click Log In.
Step 2: Enter Your Login Code
- A temporary 6-digit login code is sent to the phone number on file. The screen shows the last four digits of that number.
- Enter the code in the Verification Code field and click Log In.
Troubleshooting
| Problem | What to Do |
|---|---|
| The text message didn't arrive | Wait a moment, then click Resend code. |
| You can't get texts on that phone | Click Receive Code via Email to get the code at your account email instead. Check your spam folder if you don't see it. |
| The phone number on file is wrong or missing | Use Receive Code via Email to log in, then update your phone number in your profile. If you can't update it, ask your Carrier TMS admin. |
Why 2FA Matters
- Quick to use: Codes arrive by text or email in seconds.
- Protection from guessing: Code attempts are limited to stop brute-force attacks.
- Nothing to install: No tokens or authenticator apps needed.
Next Steps
Learn more ways to keep your account safe from scams and phishing.