Introduction
Answers to the questions carriers ask most about subscriptions, billing, and account details. Click a question to see the answer.
Subscription and Billing
How do I cancel my subscription?
Send Support your company name, USDOT number, and a request to cancel. You'll get a confirmation email, and you keep access until the end of your current billing cycle.
Learn more: How Do I Cancel My Carrier Subscription?
Can I get a refund?
New paid sign-ups who cancel within 24 hours of signing up get a full refund. If you cancel within 24 hours of an upgrade, we can issue a credit toward future charges. Refunds aren't issued after those windows.
How do I update the card on file?
Log in at carrier.superdispatch.com, open the menu, and select Subscription Details. From there, you can update your card information.
Account Details
How do I change my company name, email, or phone number?
Click your profile icon in the bottom-left corner of Carrier TMS and choose Company Info. Update the details, then click Save.
Learn more: How Do I Change My Company Name In Carrier TMS? · How To Change Your Company Email & Phone Number In Carrier TMS
How do I delete my account?
To close your company's account, cancel your subscription. Deleting a driver account is separate. It removes that person's access to the Driver App, but doesn't cancel the company's subscription.
Learn more: How Do I Cancel My Carrier Subscription?
Next Steps
Still looking? Start with the most common guide for this product: