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How To Change Your Company Email & Phone Number In Carrier TMS

Sam
Updated

Introduction

Need to update your company’s email address in Carrier TMS? Whether your business has a new contact email or you need to make an administrative change, this guide walks you through how to update it quickly—so you don’t miss important notifications, load offers, or billing updates.

What Is the Company Email?

Your company email in Carrier TMS is used for key business communications. It:

  • Directs where your load offers are sent and can be accepted.
  • Appears on your bills of lading, visible to your customers.
  • Receives load updates, such as pickup and delivery notices.

Subscription invoices, receipts, and failed-payment emails go to your Subscription Contact, not the company email. Changing your company details in Carrier Info doesn't change the Subscription Contact. Learn more in Subscription Details & Billing in Carrier TMS.

Note: Updating your company email does not affect any team member's login credentials. Logins are separate from the company contact email.

How to Change Your Company Email Phone Number in Carrier TMS

Step 1: Log In

Go to the Carrier TMS website and log in with your credentials.

Step 2: Go to Carrier Profile

  • In the bottom-left corner, click the Company Icon.
  • From the dropdown, select Carrier Profile.

Step 3: Open the Carrier Info Tab

  • Once inside the profile, select the Carrier Info tab on the left-hand side.

Step 4: Update the Email

Locate the Email & Phone Number field and enter your new company email address or Phone Number.

Step 5: Save Changes

Click the Save button to apply your updates.

How to Change the Email on Invoices

If you want to update the contact details that appear on your invoices, follow these steps:

Step 1: Log In

Open the Carrier TMS website and log in using your credentials.

Step 2: Go to Carrier Profile

  • Click the Profile Icon in the bottom-left corner.
  • Select Carrier Profile from the dropdown menu.

Step 3: Open the Billing Info Tab

Click the Billing Info tab inside the Carrier Profile.

Step 4: Update Billing Details

Update your Name, Phone Number, and Email Address as needed.

Step 5: Save Changes

Click Save to confirm the update.

Note: You must regenerate any invoices after updating billing details in order for the changes to appear on your documents.

Note: The Billing Info tab controls the contact details on invoices you send to your customers. To change who gets your Super Dispatch subscription emails, update the Subscription Contact under Settings > Subscription.

Next Steps

Learn how to choose who gets your subscription invoices and receipts.

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