How Do I Cancel My Carrier Subscription?

Introduction

This article will guide you through the process of canceling your Carrier TMS subscription with Super Dispatch. Whether you're adjusting your business needs or no longer require access to Carrier TMS, we'll show you exactly what to do.

Step-by-Step: Cancel Your Carrier TMS Subscription

Below, we will walk you through how to request cancellation of your paid Carrier TMS plan.

Step 1: Submit Your Cancellation Request

To cancel your subscription, provide our support team with your company name and USDOT Number along with a clear request to cancel.

Step 2: Wait for Confirmation

Once your cancellation request has been received and processed, you will receive a confirmation via email. You will retain access to Carrier TMS through the end of your current billing cycle.

FAQs

Below are answers to common questions about subscription cancellations.

Can I Cancel My Subscription at Any Time?

Yes, you can cancel your subscription at any time before your renewal date. Canceling early ensures you won't be charged for the next billing period.

Refund Eligibility

Refund eligibility depends on your situation. Use the table below to determine whether you qualify for a refund or credits:

Scenario	Refund	Credits
Upgraded from free plan within 24 hours and canceling back to free	✅ Eligible	✅ Eligible
Upgraded from a paid plan within 24 hours	❌ Not eligible	✅ Eligible if requested within 24 hours
Upgraded more than 24 hours ago	❌ Not eligible	❌ Not eligible
Partial downgrade while keeping a paid plan	❌ Not eligible	✅ May apply if requested within 24 hours

Note: The 24-hour window excludes weekends and holidays. For example, if you upgrade on Friday at noon, you have until Monday at noon to request a refund.

What Happens After I Cancel?

You'll retain access to your Carrier TMS account until the end of your current billing cycle. After that, your subscription will be fully deactivated. You'll still be able to:

Log into the Super Dispatch mobile app
Browse the Super Loadboard
Reactivate your subscription at any time from the login page

Why Don't I See an Option to Cancel?

If you're on a free plan, you won't see a subscription to cancel since you're not being billed. If you'd like to delete your account instead, go to Profile > Company Name > Delete Driver Account in the mobile app.
If you're on a paid Carrier TMS plan, cancellations must be processed by our support team. Deactivating drivers or uninstalling the app does not cancel your subscription—you will continue to be billed until your cancellation is confirmed.