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Welcome to Super Dispatch Help Center

Subscription Details & Billing in Carrier TMS

Table of Contents

    Introduction

    The Subscription Details page in Carrier TMS is where you manage your Super Dispatch subscription. You can choose who gets billing emails, see payment warnings, and pay a past-due balance. This article explains each of these features.

    Note: These features are rolling out to all Carrier TMS accounts between November 1 and November 17, 2026. If you don't see them yet, they'll appear on your account soon.

    How to Open Subscription Details

    • Log in to Carrier TMS.
    • Go to Settings > Subscription.

    Here you can see your plan, seats, price, payment method, and Subscription Contact.

    Carrier TMS profile menu with Subscription Details highlighted below Settings and Carrier Profile, showing an alert icon

    Subscription Contact

    The Subscription Contact is the person who gets your Super Dispatch subscription emails:

    • Subscription invoices
    • Payment receipts
    • Failed-payment emails

    Setting the Subscription Contact

    • You're asked to choose a Subscription Contact at checkout when you add a card.
    • Admins can change it at any time from Settings > Subscription.
    Note: The Subscription Contact is separate from your company email. Changing your company details in Carrier Info doesn't change who gets subscription emails.

    Payment Warnings

    Carrier TMS shows a warning when something needs your attention:

    • Failed payment: A banner appears on every page when a subscription payment fails.
    • Card expiring: A warning appears when your card will expire before your next charge.

    Only Admins and the Subscription Contact see these warnings. They go away once the payment is made or the card is updated.

    Carrier TMS dashboard with a past-due banner and Retry Payment button across the top, a Subscription alert in Attention Required, and a payment failed pop-up in the lower-left corner

    How to Pay a Past-Due Balance

    If a subscription payment fails, the invoice becomes past due. Invoices that are still being retried count as past due.

    Step 1: Open the Past-Due Balance

    • Click the failed-payment banner, or go to Settings > Subscription.
    • Open the Pay Past Due Balance drawer.
    Pay Past Due Balance drawer showing the payment method, each past-due amount with its billing date, the total, and a Pay button

    Step 2: Review Your Invoices

    • Each past-due invoice shows its billing period and the amount due.

    Step 3: Pay the Balance

    • Confirm your payment method, or update it if your card has changed.
    • Submit the payment. The warning banner goes away once the payment goes through.

    Adding Users With a Past-Due Balance

    While your account has a past-due balance, adding a paid user, driver, or dispatcher waits until you confirm payment. You'll see the amount due and can pay it before the new seat is added.

    Note: You're never charged for a new seat without confirming it first.

    Reactivating Your Plan

    If you reactivate a canceled or inactive plan and have a past-due balance, the amount due is shown during reactivation.

    Next Steps

    Learn how Carrier TMS Pro pricing works and how seat changes affect your plan.