Adding & Understanding Users In Carrier TMS – Super Dispatch

Introduction

This article explains how to invite new users in Carrier TMS, assign them roles, transfer admin rights, deactivate or reinvite users, and understand what each role can access or manage. Use this guide to onboard new team members — such as drivers, dispatchers, or accountants — and ensure they have the right permissions for their responsibilities.

⚠️ Important: Carrier TMS admins and dispatchers cannot update a driver's personal information — such as their phone number or email address — on their behalf. Personal details can only be updated by the driver themselves directly in the Driver App. If a driver's contact information needs to be changed, please ask the driver to update it from their own device.

Step-by-Step: How to Invite a User

You can invite drivers, dispatchers, or any team member from the Users tab inside Carrier TMS. Each role grants different access levels depending on their duties.

Step 1: Log in to Carrier TMS

Go to carrier.superdispatch.com/tms/login and sign in to your account.

Step 2: Open the Users Tab

From the left-hand navigation menu, click on Users to view and manage all members of your Carrier team.

Step 3: Click "+ Invite User"

In the top-right corner, click + Invite User to open the invite form.

Step 4: Fill Out User Details

Enter the user's name, phone number, and email address. Under Permissions, choose the appropriate role:

Driver – Grants access only to the Driver App.
Dispatcher – Grants access to Carrier TMS for load management and dispatching.
Accounting – Grants access to billing, invoicing, financial reports, and ACH/bank account details.
Operations – Grants access to user and system management functions.

⚠️ Note: The phone number and email you enter here are used to send the invite only. Once a user has joined, their personal contact information cannot be edited by an admin or dispatcher in Carrier TMS. Only the user can update their own phone number and email — drivers do this from the Driver App, and TMS users from their own profile settings.

Invite user form showing name, phone, email, and permissions fields

Step 5: Send the Invite

Click Send Invite to send the invitation. The invited user will receive both a text and an email with instructions to join your Carrier account.

Note: Until the invite is accepted, the user will appear as Pending in your Users list.

Past-due balance: If your account has a past-due subscription balance, you'll be asked to pay it before the new user's seat is added. You're never charged for a seat without confirming it first. Learn more in Subscription Details & Billing in Carrier TMS.

Deactivating and Reinviting Users

You can deactivate users who no longer need access to Carrier TMS or reinvite them later if they need to return. This helps you manage paid seats and maintain accurate team access.

Step 1: Go to the Users Tab in Carrier TMS

From the left-hand navigation menu, click on Users to view all members of your Carrier account.

Step 2: Select the User You Want to Deactivate

Click the user's name to open their profile, then click the three-dot menu and select Deactivate. A Deactivate [user name]? window opens.

Note: Account Admins cannot deactivate their own account until they transfer admin rights to another active user.

Step 3: Choose a Reason and Confirm

The window explains what happens when you deactivate the user:

Your subscription plan is adjusted, and you won't be charged for this user on your next billing date. The seat you purchased can be used for any new user until the next billing cycle.
All loads related to this user stay in your account.
The user can no longer see or access loads associated with your Carrier TMS account.
You can invite the user back at any time.

Open the Reason for Deactivation dropdown and select the reason that fits best.
If none of the reasons fit, select Other. A Deactivation Details box appears — describe the reason in your own words (up to 512 characters).
Click Deactivate. A message confirms the user was deactivated.

Reason for Deactivation options:

User left company
Temporary / seasonal leave
Duplicate or wrong person
Company closed
Too expensive
Not getting value / loads
App or tech issue
Other

Step 4: Reinvite a User

To restore a deactivated user's access, go back to the Users tab, find the user under inactive members, and click Reinvite. The user will receive a new invitation link by email or text to rejoin the account.

Note: If you are not an Account Admin, you will need to contact your admin to reinvite a user. Support cannot reinvite or reactivate users on your behalf.

Becoming the Account Admin

Only verified Account Admins can manage users, update billing details and the Subscription Contact, or make company-wide changes in Carrier TMS. If you need to become the Account Admin, you must contact Support to verify your ownership or authorization.

When reaching out to Support, please include:

Your full name
Company name
Email address
Phone number
Brief explanation that you'd like to become or verify the Account Admin

Once verified, Support will update your access level to Account Admin and confirm your permissions. This process helps protect company data and ensures only authorized users can manage critical settings.

Roles Summary & What They Can Do

Each role determines what a user can access and manage within Carrier TMS. The table below summarizes key permissions and restrictions for each role.

Role	Typical Use Case	Key Permissions / Restrictions	ACH / Bank Account Access
Account Admin	Top-level user (e.g. company owner or primary admin)	Full access to Carrier TMS and Driver App, including billing and user management.	✅ Can view, add, and update ACH details
Dispatching	Logistics and load planning	Can create, edit, send, and delete loads; manage trips; cannot access billing or reports.	❌ No access to ACH details
Accounting	Finance and billing teams	Can manage invoices, reports, and billing; limited access to load management.	✅ Can view, add, and update ACH details
Operations	Support or admin support roles	Can manage users and operations; limited access to accounting and Loadboard settings.	❌ No access to ACH details
Driver	Drivers using the Driver App	Access only to the Driver App; no Carrier TMS permissions.	❌ No access to ACH details

Note: Only Admin and Accountant roles can view, add, or update bank account (ACH) details in SuperPay. Dispatching, Operations, and Driver roles do not have access to this section. If you need to set up or update bank information, contact your account admin or a user with the Accountant role.

Troubleshooting Invite Issues

If your invite isn't being received, try these steps:

Double-check that the user's email and phone number are entered correctly.
Ask them to check spam or junk folders for the invite email.
Share the Super Dispatch Driver App links directly if inviting a driver:

iPhone: Download for iOS
Android: Download for Android

Note: If a user receives an account deactivated error, Support cannot reinvite or restore that user. They will need to contact their Account Admin directly to regain access.

Quick Recap

To summarize:

Use the Users tab to invite, deactivate, or reinvite users.
Each role controls what users can view and manage in Carrier TMS.
Only Admin and Accountant roles can access ACH/bank account details — Dispatching, Operations, and Driver roles cannot.
Check invites carefully to avoid typos or missing contact details.
Drivers must update their own personal information (phone number, email) from the Driver App — this cannot be done by an admin or dispatcher in Carrier TMS.

Managing your users properly helps keep your Carrier TMS organized and ensures the right people have the right access.

Next Steps

Need to update a driver's personal information? Have the driver follow the steps in this article:

How to Edit Personal Info in the Driver App