Introduction

Super Dispatch now allows carriers to send a counter bid on Counter Offers from shippers. This feature provides more flexibility in negotiating rates, ensuring that both carriers and shippers can reach a fair agreement efficiently.

---

How It Works for Carriers

Carriers can only send a counter bid if the shipper has sent a Counter Offer in response to their original bid. Follow these steps to submit a counter bid:

Step 1: Locate the Load Offer with a Counter Offer

• Navigate to the Load Board and go to the Requested Tab to find loads where a shipper has sent a Counter Offer.

• Open the load offer to view the details.

Step 2: Click the “Counter Bid” Button

• If the load has an active Counter Offer, you will see a Counter Bid button on the offer page.

• Click the button to open a new tab with the load details.

Step 4: Submit Your Counter Bid

• Enter your new counter bid amount based on the shipper’s Counter Offer.
• Confirm your submission.

Step 5: Track Your Bid Status

• Once submitted, the original offer will be declined, and your counter bid will appear under the Requested Tab on the Load Board.
• If the shipper accepts, a new load offer will be sent to you to accept. 
• If the shipper declines, you may be able to submit another bid depending on their response.

---

What Happens on the Shipper’s Side?

• The shipper will receive the counter bid with a new status tag indicating it is a counter bid.
• The shipper can view their previous Counter Offer alongside the carrier’s counter bid before deciding to accept or decline.

---

Important Notes

• This feature is currently only available on Carrier TMS and is not yet supported in the Driver App.
• Carriers can only counter a shipper’s Counter Offer—they cannot counter their own previous bid.
• If the shipper declines the counter bid, the load will remain available for other carriers to bid on.

---

Need Help?

Should you have any further questions or need additional assistance, please contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!