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Welcome to Super Dispatch Help Center

Send a Counter Bid on Counter Offers

Table of Contents

    Introduction

    Super Dispatch now allows carriers to send a counter bid on Counter Offers from shippers. This feature provides more flexibility in negotiating rates, ensuring that both carriers and shippers can reach a fair agreement efficiently.

    How It Works for Carriers

    Carriers can only send a counter bid if the shipper has sent a Counter Offer in response to their original bid. Follow these steps to submit a counter bid:

    Step 1: Locate the Load Offer with a Counter Offer

    • Navigate to the Load Board and go to the Requested Tab to find loads where a shipper has sent a Counter Offer.

    • Open the load offer to view the details.

    Step 2: Click the “Counter Bid” Button

    • If the load has an active Counter Offer, you will see a Counter Bid button on the offer page.

    • Click the button to open a new tab with the load details.

    Step 4: Submit Your Counter Bid

    • Enter your new counter bid amount based on the shipper’s Counter Offer.
    • Confirm your submission.

    Step 5: Track Your Bid Status

    • Once submitted, the original offer will be declined, and your counter bid will appear under the Requested Tab on the Load Board.
    • If the shipper accepts, a new load offer will be sent to you to accept. 
    • If the shipper declines, you may be able to submit another bid depending on their response.

    What Happens on the Shipper’s Side?

    • The shipper will receive the counter bid with a new status tag indicating it is a counter bid.
    • The shipper can view their previous Counter Offer alongside the carrier’s counter bid before deciding to accept or decline.

    Important Notes

    • This feature is currently only available on Carrier TMS and is not yet supported in the Driver App.
    • Carriers can only counter a shipper’s Counter Offer—they cannot counter their own previous bid.
    • If the shipper declines the counter bid, the load will remain available for other carriers to bid on.

    Need Help?

    Should you have any further questions or need additional assistance, please contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!