Introduction
Need to update your company's information in Carrier TMS? Whether you need to change a contact email, phone number, address, billing details, or your terms and conditions, this guide walks you through each section of the Carrier Profile — so your account stays accurate and your team doesn't miss important notifications, load offers, or billing updates.
What Is the Company Email?
Your company email in Carrier TMS is used for key business communications. It:
- Directs where your load offers are sent and can be accepted.
- Appears on your bills of lading, visible to your customers.
- Receives load updates, such as pickup and delivery notices.
- Handles billing notifications related to your active subscription.
How to Change Your Company Information in Carrier TMS
Step 1: Log In
Go to the Carrier TMS website and log in with your credentials.
Step 2: Go to Carrier Profile
- In the bottom-left corner, click the Company Icon.
- From the dropdown, select Carrier Profile.
Step 3: Open the Carrier Info Tab
Once inside the profile, select the Carrier Info tab on the left-hand side.
Step 4: Update Your Company Details
Locate the fields you want to update — such as your company address, email address, or phone number — and enter the new information.
Step 5: Save Changes
Click the Save button to apply your updates.
How to Change the Billing Information or Terms and Conditions
Step 1: Log In
Go to the Carrier TMS website and log in with your credentials.
Step 2: Go to Carrier Profile
- In the bottom-left corner, click the Company Icon.
- From the dropdown, select Carrier Profile.
Step 3: Open the Billing Info or Terms and Conditions Tab
Once inside the profile, select the Billing Info or Terms and Conditions tab on the left-hand side, then update the fields as needed.
Step 4: Save Changes
Click the Save button to apply your updates.