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SuperPay Micro-Transactions

Sam
Updated

Introduction

When you set up SuperPay in Carrier TMS, Super Dispatch verifies that your bank account can receive payments. The system tries instant verification first. If your bank doesn't support it, Super Dispatch uses micro-deposit verification instead: three small transactions are sent to your account to confirm it works with SuperPay.

Note: If your bank supports instant verification, you won't get micro-deposits. Your account is verified during setup, with no waiting period.

What Are Micro-Deposits?

Micro-deposits are three small transactions sent to your business bank account by Super Dispatch's payments provider: two small deposits (ACH CREDIT) and one withdrawal (ACH HOLD). They confirm that the routing and account numbers you entered are correct and that the account is active.

You'll find the three amounts on your bank statement and enter them in Carrier TMS. The verify button stays disabled until the transactions reach your account.

Important: The support team can't speed up micro-deposits or tell you the amounts. You need to get them from your bank statement.

How to Verify Your Bank Account With Micro-Deposits

Step 1: Wait for the Transactions

  • After you enter your bank details in SuperPay setup, the micro-deposits are sent to your account. They usually appear within 1–2 business days.

Step 2: Find the Amounts on Your Bank Statement

  • Search your bank statement for AcctVerify. The transactions may appear as ACH CREDIT Super Dispatch AcctVerify and ACH HOLD Super Dispatch AcctVerify.
  • Write down all three amounts. The withdrawal may post on a different day than the deposits.
Bank statement recent transactions showing an ACH HOLD Super Dispatch AcctVerify withdrawal of $0.20 and two ACH CREDIT Super Dispatch AcctVerify deposits of $0.05 and $0.15

Step 3: Enter the Amounts in Carrier TMS

  • In Carrier TMS, go to Carrier Profile and select SuperPay in the left-hand menu.
  • Enter the three amounts in First Value, Second Value, and Third Value, exactly as they appear on your statement. You can enter them in any order.
  • Click Verify.
SuperPay verification form in Carrier TMS asking for the 3 AcctVerify transactions, with First Value, Second Value, and Third Value fields filled in and a Verify button

Step 4: Confirm Your Account Is Verified

  • If the amounts are correct, your bank account shows as Verified and SuperPay is ready to use.

Troubleshooting

Verification Didn't Work

  • You have two attempts to enter the correct amounts.
  • Enter the amounts exactly as they appear on your statement. Don't round or estimate.
  • If both attempts fail, reach out to the Super Dispatch support team through chat.

The Transactions Haven't Appeared

  • Allow up to 2 business days.
  • Search your statement for AcctVerify. The transactions may not show the Super Dispatch name first.
  • The withdrawal may post on a different day than the deposits.
  • Check that the routing and account numbers you entered during setup are correct.

You Never Got Micro-Deposits

If you completed instant verification during setup, you won't get micro-deposits because your account is already verified. To check your status, open the SuperPay section of your Carrier Profile.

Next Steps

Once your bank account is verified, SuperPay is ready to receive payments from shippers and brokers. See the full SuperPay setup walkthrough.

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