What is SuperPay?

With a simple, one-time setup, you can streamline your payments from both Shippers and Brokers—all within the platform you already use to grow your business. SuperPay allows you to receive ACH payments directly from Shippers via Super Dispatch, without the hassle of paperwork or sharing bank details.

 

Once an order is verified as delivered and all inspection requirements are met using the Super Dispatch Driver App, SuperPay initiates the payment process. However, please note that payments are not automatic, and while Super Dispatch facilitates the process, we are not solely responsible for ensuring payment. In the event of any payment issues, Carriers may still need to reach out directly to the Shipper for resolution.

 

No more chasing down payments, relying on outdated methods, or making endless calls for payment status—SuperPay helps make getting paid easier and faster!

 

 

 

Setting Up SuperPay

SuperPay can be easily set up from either the Carrier TMS or directly through the Driver App, giving you the flexibility to choose the method that works best for you.

 

Step 1: Ensure Carrier Verification

• Before you can use SuperPay, make sure your carrier account is verified within the Super Dispatch platform. Only verified carriers are eligible to set up and use SuperPay.

 

Step 2: Access SuperPay in Super Dispatch

• Login to your Super Dispatch account via the Carrier TMS or the Driver App.

 

 

Step 3: Begin SuperPay Setup

• Navigate to the Profile Icon in the bottom left-hand corner of your screen and select Carrier Profile

  

   

• Then Select SuperPay from the menu to begin the setup process.

  

   

   

Step 4: Provide Business Information

• You’ll be prompted to input key details about your company, such as:

 

• Company name

• Business type

• Employer Identification Number (EIN)

 

 

Step 5: Review Information

• If everything looks Correct click Continue.

 

Step 6: Add Bank Account Information

• Input your bank account details. Double-check all information for accuracy to prevent any delays during the verification process.

 

 

Step 7: Micro-Transaction Verification

• SuperPay will send two small micro-transactions to your bank account, and 1 withdrawal (This will be the sum of the 2 deposits.

 

• Check your bank statement for these transactions (they may take up to 2 business days to appear).

 

• Once they are visible, return to the SuperPay section in Super Dispatch and click "Verify Bank Account." After that just input the micro-transaction amounts to verify your bank account.

 

Step 8: Complete Setup

• After successfully verifying your bank account, SuperPay will be fully set up, allowing you to begin processing payments directly within the Super Dispatch platform.

 

 

Errors When Setting Up SuperPay

Sometimes when setting up SuperPay you may come across errors. Such as entering the wrong deposit amounts, or getting a Verification Locked error. In this section we will go over a few of these so you know what to expect, and can act accordingly if you do run into them.

 

1. Bank Account Verification Issues

• Delayed Micro-Deposits: The verification process may be delayed due to banking processing times, leading users to think there’s an issue when the deposits just haven’t arrived yet.

 

• Incorrect Deposit Amounts: Users might enter the wrong deposit amounts when verifying their bank account, resulting in failed verification attempts. If this happens you will need to go back into your bank account and search for "AcctVerify" and make sure you have all the correct transactions listed.

 

• Deposits Not Found: Users might have trouble finding the Micro-Deposits in their bank account, especially if they don’t search for “AcctVerify.”

 

• Too Many Attempts: If you do attempt to enter the Micro-Deposits too many times you will get a Verification LockedError. To remedy this you will need to reach out to the Support Team. To speed up the process please provide a screen shot of the Transactions inside of the account so that we may assist quicker.

 

 

2. Incorrect Bank Details

• Invalid Routing or Account Numbers: Entering the wrong routing or account number during setup can cause payment rejections or delays.

• Account Type Errors: Choosing the wrong account type (checking instead of savings, for example) may lead to setup failure.

• Bank Name Mismatch: The name on the bank account must match the name on the SuperPay account, or payments may be rejected.

 

 

Need Help?

Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!