How To Setup SuperPay In Carrier TMS

Introduction

SuperPay allows verified carriers to receive payments directly from shippers and brokers through Super Dispatch. With a one-time setup, you can manage payments inside the same platform you already use for dispatching, invoicing, and tracking — without relying on paper checks or third-party payment tools.

Payments are initiated by the shipper after an order is marked as delivered and verified. Super Dispatch facilitates the payment flow but does not control when a shipper sends payment or guarantee payment timing.

Who can manage SuperPay: Only users with the Admin or Accountant role can set up, view, or update bank account information in SuperPay. Dispatching, Operations, and Driver roles do not have access to this section.

How to Set Up SuperPay

You can complete SuperPay setup directly from Carrier TMS. Follow the steps below to get started.

Step 1: Confirm Carrier Verification

Your carrier account must be verified before you can use SuperPay. Only verified carriers are eligible to receive payments through SuperPay.

Become a Verified Carrier

Step 2: Open SuperPay in Carrier TMS

From the left-hand menu, select SuperPay to begin setup.

Step 3: Enter Business Information

Provide your business details exactly as they appear on official records.

Company name
Business type
Employer Identification Number (EIN)

Step 4: Review and Confirm Details

Review all entered information carefully. Once confirmed, click Continue to proceed.

Step 5: Add Bank Account Information

Enter your business bank account details for deposits. Make sure your routing and account numbers are accurate to avoid verification delays.

Step 6: Verify Your Bank Account

SuperPay supports two verification methods depending on your bank. The system will offer instant verification when available. If instant verification is not supported by your bank, micro-deposits will be used instead.

Option A: Instant Verification

If your bank supports instant verification, you will be prompted to connect your bank account directly. Follow the on-screen steps to authenticate and confirm your account. No waiting period is required — verification completes immediately.

Note: The screens and account details shown above are examples only and are not indicative of real codes or information you can enter.

Option B: Micro-Deposit Verification

If instant verification is not available for your bank, SuperPay will send two small deposits and one withdrawal (equal to the total of the deposits) to your account. These typically appear within 1–2 business days.

If you do not see the deposits right away, search your bank statement for AcctVerify. The withdrawal may post on a separate day.

Once the deposits appear, return to SuperPay and click Verify Bank Account, then enter the amounts exactly as shown.

Step 7: Complete Setup

After successful bank verification, your SuperPay setup is complete and you can begin receiving payments through Super Dispatch.

How to Update Your Bank Account

Once your initial bank account has been verified, you can update it directly from SuperPay settings using the Change Bank Account button. Only users with the Admin or Accountant role can perform this action.

Important: If you recently changed your account email address or phone number, the ability to update bank account details will be locked for 24 hours from the time of that change. This is a security measure to protect your payment information.

Step 1: Navigate to SuperPay Settings

In Carrier TMS, click your profile icon in the bottom-left corner, select Carrier Profile, then choose SuperPay from the left-hand menu.

Step 2: Click Change Bank Account

In the ACH Payment Info section, click the Change Bank Account button. This button appears only after your current bank account has been verified.

Step 3: Verify Your Identity

Before you can make changes, SuperPay will send a one-time verification code to your email address or phone number on file. Enter the code when prompted to confirm your identity.

Note: The codes and screen content shown above are examples only and are not indicative of real codes you can enter.

Step 4: Enter New Bank Details

Enter your new routing and account numbers. The system will attempt instant verification. If your bank does not support instant verification, micro-deposits will be sent to confirm the new account.

Note: The screens and account details shown above are examples only and are not indicative of real codes or information you can enter.

Once your new bank account is saved, you will receive an email notification confirming the change. Your account details are encrypted and only the last 4 digits are visible within the platform.

Troubleshooting SuperPay Setup

Bank Verification Issues

If instant verification is offered but fails, the system will fall back to micro-deposits automatically
Micro-deposits can take up to two business days to appear — search your statement for AcctVerify
Deposit amounts must be entered exactly as shown in your bank statement
Too many failed attempts may temporarily lock verification — contact support if this occurs

Incorrect Bank Information

Routing or account numbers entered incorrectly
Incorrect account type selected
Business name mismatch between bank and SuperPay account

Cannot Access SuperPay or Bank Settings

Only Admin and Accountant roles can view or update bank account information — check your role in Settings if you do not see the SuperPay section
If you recently changed your email or phone number, bank account updates are locked for 24 hours as a security precaution
The Change Bank Account button only appears after the initial bank account has been fully verified

Next Steps

Once SuperPay is active, payments will appear based on shipper activity and payment timing. You can monitor payment statuses directly in Carrier TMS.

SuperPay Micro-Transactions Contact SuperPay Support

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