Introduction
SuperPay allows verified carriers to receive payments directly from shippers and brokers through Super Dispatch. With a one-time setup, you can manage payments inside the same platform you already use for dispatching, invoicing, and tracking — without relying on paper checks or third-party payment tools.
Payments are initiated by the shipper after an order is marked as delivered and verified. Super Dispatch facilitates the payment flow but does not control when a shipper sends payment or guarantee payment timing.
How to Set Up SuperPay
You can complete SuperPay setup directly from Carrier TMS. Follow the steps below to get started.
Step 1: Confirm Carrier Verification
Your carrier account must be verified before you can use SuperPay. Only verified carriers are eligible to receive payments through SuperPay.
Step 2: Open SuperPay in Carrier TMS
Log in to Carrier TMS . Click your profile icon in the bottom-left corner and select Carrier Profile.
From the left-hand menu, select SuperPay to begin setup.
Step 3: Enter Business Information
Provide your business details exactly as they appear on official records.
- Company name
- Business type
- Employer Identification Number (EIN)
Step 4: Review and Confirm Details
Review all entered information carefully. Once confirmed, click Continue to proceed.
Step 5: Add Bank Account Information
Enter your business bank account details for deposits. Make sure your routing and account numbers are accurate to avoid verification delays.
Step 6: Verify Your Bank Account
SuperPay will send two small deposits and one withdrawal (equal to the total of the deposits) to your bank account. These typically appear within 1–2 business days.
If you do not see the deposits right away, search your bank statement for AcctVerify. The withdrawal may post on a separate day.
Once the deposits appear, return to SuperPay and click Verify Bank Account, then enter the amounts exactly as shown.
Step 7: Complete Setup
After successful bank verification, your SuperPay setup is complete and you can begin receiving payments through Super Dispatch.
How to Update Your Bank Account
To update your bank account for SuperPay, you’ll need to provide a voided check that meets the following requirements:
- The account name must match the business name on your Super Dispatch account
- The check must clearly show routing and account numbers
- The check must be marked as VOID
You can securely upload your voided check using this form:
Update SuperPay Bank Information
Troubleshooting SuperPay Setup
Bank Verification Issues
- Micro-deposits can take up to two business days to appear
- Deposit amounts must be entered exactly as shown
- Too many failed attempts may temporarily lock verification
Incorrect Bank Information
- Routing or account numbers entered incorrectly
- Incorrect account type selected
- Business name mismatch between bank and SuperPay account
Next Steps
Once SuperPay is active, payments will appear based on shipper activity and payment timing. You can monitor payment statuses directly in Carrier TMS.
If you need help updating bank details or resolving verification issues, contact the SuperPay team.