Introduction
With a simple, one-time setup, you can streamline your payments to Carriers—all within the platform you already use to grow your business. SuperPay allows you to send ACH payments directly to Carriers via Super Dispatch, without the hassle of paperwork or sharing bank details.
Once an order is verified as delivered and all inspection requirements are met using the Super Dispatch Driver App, SuperPay initiates the payment process.
Note: Payments are not automatic, and while Super Dispatch facilitates the process, we are not solely responsible for ensuring payment. In the event of any payment issues, Carriers may still need to reach out directly to the Shipper for resolution.
Setting Up Super Pay
In the following sections, we will outline the steps necessary to set up SuperPay within Shipper TMS.
Step 1: Access Your Shipper Dashboard
Log in to your Shipper account on Super Dispatch.
Step 2: Locate SuperPay Settings
In the dashboard, look for the SuperPay option in the menu.
• Click on it to access the SuperPay settings.
Note: Before a shipper can set up SuperPay, it is required that they undergo a verification process. This step ensures that all shippers meet the necessary criteria for participation in the SuperPay system, providing a secure and trustworthy environment for all transactions. Verification typically involves confirming the shipper’s business information, documentation, and compliance with relevant standards. Once verified, shippers can seamlessly proceed with the SuperPay setup, enabling them to benefit from automated payments and a more efficient payment process. Please click HERE to learn more.
Step 3: Add Business Details
Add your business information as seen below.
Note: You will also need to accept our T&C's before continuing. We recommend that you read through all of them before continuing. You can reach out to the Support team or your Sales Rep if you have any questions.
Step 4: Owner/Rep Information
Next, you will add the owner/representative information
Note: When setting up SuperPay, it’s essential to provide accurate owner or representative information to ensure compliance and secure transactions. If an individual holds more than 25% ownership in the company, they must select “Owner” as their job title to meet regulatory standards. This helps verify the identity of key stakeholders and ensures the legitimacy of the account setup.
Step 5: Additional Owners/Reps
In addition, if there are other individuals who should be included in the Owner/Representative list, this is where you can add them. For instance, if you and one other person each own 50% of the company, you would need to ensure that the second individual is added here. Similarly, if the company is owned by a group of four people, with each holding a 25% stake, you would need to add the remaining three members of the ownership group to this section.
Step 6: Adding Bank Details
As part of the SuperPay setup process, you’ll also have the opportunity to enter your bank details to ensure seamless payment processing. This includes providing your account and routing numbers, along with the account holder's name. By entering this information, you'll enable secure and efficient transfers, ensuring your payments are processed accurately and on time.
Key details you’ll need to provide:
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Bank account number
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Routing number
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Full name of the account holder
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Bank name (if applicable)
Step 7: Micro Deposits Initiated
We will initiate Micro Deposits to verify your bank account. Here’s what you need to know:
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The deposits should appear in your bank account within 1-2 business days (excluding bank holidays).
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You’ll see 3 small transactions in your account.
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Having trouble finding them? Try searching for AcctVerify in your transaction history.
Step 8: Account Pending
Your account will stay in this pending state until the micro-deposits successfully arrive in your bank account. Please note that neither our Support team nor the SuperPay team has the ability to expedite the deposit process, and we are not informed of the exact deposit amounts. We kindly ask for your patience as this process takes place, and encourage you to monitor your account closely for the deposits.
Note: The SuperPay account must remain in a "pending" state during the verification process to ensure accuracy and security. This period allows the system to confirm that the provided bank details are correct and match the account holder. It also helps prevent fraud or unauthorized access by ensuring that only verified accounts can be linked for transactions. Once verification is complete, the account status moves from "pending" to active for secure use.
Step 9: Bank Verification
Once the micro-deposits successfully appear in your bank account, you’ll notice the button that was previously greyed out will turn a bright blue, indicating it’s now clickable. When you’re ready, simply click on this button to start entering the deposit amounts that you see reflected in your bank account. This step will allow you to verify and complete the process smoothly and efficiently.
Note: Occasionally, the withdrawal may be processed separately, or it might show up later in the day, or even the following day. If you’re having trouble locating it, try searching your transactions using the keyword “AcctVerify.” This will help you quickly find the relevant transaction, even if it was posted at a different time than expected. Keep in mind that slight delays can happen, so checking again after some time may be necessary.
Step 10: Entering Micro - Deposits
After clicking on “Verify Bank Account,” a side drawer will appear, giving you the option to input the micro-deposits sent to your account.
Note: You can enter these micro-deposits in any order, so don’t worry about matching the exact sequence they appeared in your bank statement—just make sure all three amounts are correct. This simple step helps ensure that your account is securely verified.
Step 11: Start Using SuperPay
After successfully entering your deposit information and clicking the ‘Verify’ button, you’ll be taken to a confirmation screen, which will notify you that your bank account has been successfully verified. At this point, you’re all set and ready to take full advantage of our platform! With your account now verified, you can begin setting SuperPay as the payment method. This verification process ensures a smooth and secure experience, so you can confidently dive into managing your loads and payments without any delays.
Errors
Next, let's go over some of the errors you may encounter when setting up SuperPay in Shipper TMS.
Error 1
The first error you might encounter during the setup is related to the third transaction. After entering the two micro-deposit amounts, you’ll also need to input the third value, which is simply the sum of those two deposits. If this step is missed, it could cause an error and prevent you from completing the process.
To avoid this error, make sure you search your bank transactions for “AcctVerify” to locate the micro-deposits. Sometimes, the deposits may appear separately, or one might come through later in the day or even the next day. If you don’t see all 3 deposits right away, give it a little more time before completing the setup. By searching specifically for “AcctVerify,” you can ensure you’re entering the correct amounts and avoid any errors when adding the sum for the third transaction.
Need Help?
Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!