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Automated vs. Manual SuperPay Flow

Table of Contents

    Introduction

    In Super Dispatch, you can now enable the Manual SuperPay Flow for your Shipper TMS account. This feature provides greater flexibility by allowing you to manually verify delivered loads and release SuperPay payments at your discretion. Below, we’ll walk through how the Manual SuperPay Flow works and how it differs from the Automated SuperPay Flow.

    Automated SuperPay Flow

    The Automated SuperPay Flow handles payments without requiring manual intervention:

    • Automatically Charged: SuperPay automatically charges your bank account after delivery, based on the payment terms of the order.

    • Funds Released After Digital Delivery Verification: Payments are released to the carrier automatically once Digital Delivery Verification is successful.

    • Payment Put On Hold When Issues Are Detected: Payments are automatically placed on hold if potential issues arise.

    The automated workflow is ideal for small teams that need the system to manage payments with minimal manual effort. It allows one person to process a high volume of payments while only addressing exceptions.

     

    Manual SuperPay Flow

    The Manual SuperPay Flow gives full control over payment processing:

    • Charge Triggered by Shipper: Charges from the shipper’s account and payments to the carrier must be manually triggered by the shipper.

    • Mark as Delivery Verified: Dispatchers must manually mark orders as “Delivery Verified” to signal readiness for payment.

    • Manually Release Payments: Payments to carriers are not released automatically, even after Digital Delivery Verification.

    This workflow is best suited for larger teams where dispatchers and accounting teams require a structured handoff and full oversight of payments.

     

    Enabling Manual SuperPay Flow

    Below we will cover How to Enable Manual SuperPay Flow:

     

    Step 1: Contact Support

    • Send an email to support@superdispatch.com to request enabling the Manual SuperPay Flow for your account.

       

     

    Using Manual SuperPay Flow

    Below, we will cover Using Manual SuperPay Flow:

     

    Step 1: Select Loads to Verify

    • Navigate to the Orders section in Shipper TMS. Select the load(s) individually or in bulk.

    Step 2: Mark as Delivery Verified

    • Click Mark as Delivery Verified from the menu options.

    Step 3: Confirm Status Update

    • Confirm that the orders now appear in the Delivery Verified category in the order status column.

     

    Initiating SuperPay Payments

    Below, we will cover Initiating SuperPay Payments:

     

    Step 1: Navigate to Verified Orders

    • Go to the Delivery Verified section under the SuperPay status column in Shipper TMS.

    Step 2: Select Orders to Pay

    • Select the load(s) you wish to pay.

    Step 3: Initiate Payment

    • Click SuperPay Now to release the payment to the carrier.

    Step 4: Confirm Payment Status

    • Verify that the payment status updates to SuperPay Charged.

     

    Placing Payments On Hold

    Below we will cover Placing Payments On Hold:

     

    Step 1: Select Load(s) to Place on Hold

    • Navigate to the relevant orders and select the load(s) you want to place on hold.

    Step 2: Choose Payment On Hold

    • From the drop-down menu, select Payment On Hold.

    Step 3: Provide a Reason

    • Enter the reason for placing the payment on hold in the provided field.

    Step 4: Confirm Status Update

    • Confirm that the load status is updated, and the reason is visible to the carrier.

     

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!