Introduction
SuperPay orders in Shipper TMS show a payment status flag and log events in the order's activity. Together, they tell you exactly where a payment is in the process. This article explains each status and event.
SuperPay Status Flags
Charge Scheduled
The debit from your connected bank account is scheduled for a set date.
SuperPay Charged
SuperPay has debited your connected bank account, and the debit is processing.
- When it happens: After the carrier marks the load as Delivered.
Payment Initiated
Payment to the carrier has been started.
- When it happens: If this status appears right after the load is marked Delivered, the carrier is scheduled to be paid on the 3rd business day after delivery.
- Holding a payment: You can put a payment on hold within two business days of the delivery date. The delivery date itself doesn't count as a business day.
Payment on Hold
Payment to the carrier is on hold.
- When it happens: When you hold the payment yourself, or automatically when a Digital Delivery Verification step fails.
Paid
The carrier has been paid.
- When it happens: The order updates to Paid automatically once the carrier receives the payment.
Payment Failed
The payment to the carrier didn't go through.
- What to do: Reach out to the Super Dispatch support team through chat for help resolving the payment.
SuperPay Activity Log Events
These events appear in the Activity section of a SuperPay order, in the order they usually happen.
SuperPay Charge Initiated
SuperPay has started debiting your connected bank account, and the debit is processing. This happens after the carrier marks the load as Delivered.
SuperPay Charged
The debit from your bank account is complete. SuperPay holds the funds until payment to the carrier starts.
SuperPay Failed
The debit from your bank account didn't go through. Reach out to the support team through chat for help.
Carrier Payment Will Be Initiated
The ACH transfer to the carrier's bank account is scheduled but hasn't started yet.
Carrier Payment Is Processing and Expected
The ACH transfer to the carrier's bank account has started and is processing. After this event, you can no longer cancel SuperPay.
Carrier Paid
The carrier has been paid.
Payment on Hold
The payment is on hold, either because the carrier didn't meet Digital Delivery Verification requirements or because the payment was held manually.
Payment Failed
The payment to the carrier failed. The entry may include the reason, such as a processing issue. Reach out to the support team through chat for help.
Next Steps
Ready to find orders by these statuses? Learn how to filter SuperPay orders in Shipper TMS.