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Welcome to Super Dispatch Help Center

Understanding SuperPay Statuses and Events in Shipper TMS

Table of Contents

    Introduction

    SuperPay orders in Shipper TMS show a payment status flag and log events in the order's activity. Together, they tell you exactly where a payment is in the process. This article explains each status and event.

    SuperPay Status Flags

    Charge Scheduled

    The debit from your connected bank account is scheduled for a set date.

    SuperPay Charged

    SuperPay has debited your connected bank account, and the debit is processing.

    • When it happens: After the carrier marks the load as Delivered.
    Gray SuperPay Charged status flag
    Note: Digital Delivery Verification is not required for SuperPay to charge you. You're charged whenever the load's status changes to Delivered, no matter how it changes.

    Payment Initiated

    Payment to the carrier has been started.

    • When it happens: If this status appears right after the load is marked Delivered, the carrier is scheduled to be paid on the 3rd business day after delivery.
    • Holding a payment: You can put a payment on hold within two business days of the delivery date. The delivery date itself doesn't count as a business day.
    Purple Payment Initiated status flag

    Payment on Hold

    Payment to the carrier is on hold.

    • When it happens: When you hold the payment yourself, or automatically when a Digital Delivery Verification step fails.
    Orange Payment on Hold status flag

    Paid

    The carrier has been paid.

    • When it happens: The order updates to Paid automatically once the carrier receives the payment.
    Blue Paid status flag

    Payment Failed

    The payment to the carrier didn't go through.

    • What to do: Reach out to the Super Dispatch support team through chat for help resolving the payment.
    Red Payment Failed status flag

    SuperPay Activity Log Events

    These events appear in the Activity section of a SuperPay order, in the order they usually happen.

    SuperPay Charge Initiated

    SuperPay has started debiting your connected bank account, and the debit is processing. This happens after the carrier marks the load as Delivered.

    Activity log entry reading SuperPay Charge Initiated with a date

    SuperPay Charged

    The debit from your bank account is complete. SuperPay holds the funds until payment to the carrier starts.

    Activity log entry reading SuperPay Charged with a date

    SuperPay Failed

    The debit from your bank account didn't go through. Reach out to the support team through chat for help.

    Carrier Payment Will Be Initiated

    The ACH transfer to the carrier's bank account is scheduled but hasn't started yet.

    Activity log entry reading Carrier payment will be initiated with a date

    Carrier Payment Is Processing and Expected

    The ACH transfer to the carrier's bank account has started and is processing. After this event, you can no longer cancel SuperPay.

    Carrier Paid

    The carrier has been paid.

    Activity log entry reading Carrier Paid with a date

    Payment on Hold

    The payment is on hold, either because the carrier didn't meet Digital Delivery Verification requirements or because the payment was held manually.

    Activity log entry reading Payment on Hold with a date

    Payment Failed

    The payment to the carrier failed. The entry may include the reason, such as a processing issue. Reach out to the support team through chat for help.

    Activity log entry reading Payment Failed, Payment has failed due to a processing issue

    Next Steps

    Ready to find orders by these statuses? Learn how to filter SuperPay orders in Shipper TMS.