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Understanding SuperPay Statuses and Events in Shipper TMS

Table of Contents

    Introduction

    SuperPay payments have unique statuses and logged events that provide valuable insights into where you are in the SuperPay payment process. These statuses and events are designed to keep you informed about every stage of the payment process. Below, we’ll guide you through the key SuperPay statuses and events you’ll encounter in the Shipper TMS.

    SuperPay Status Flags

    Below, we will cover SuperPay Status Flags:

    SuperPay Charged

    SuperPay has debited the connected bank account, and the debit transaction is processing.

    • When it occurs: After the load is marked as Delivered by the Carrier.

    Note: Digital Delivery Verification is not required for SuperPay to charge 
    the Shipper. The Shipper will always be charged regardless of how the status 
    is changed to Delivered.

    Payment Initiated

    Payment to the Carrier has been initiated.

    • When it occurs: If this status appears immediately after the load is marked as Delivered, it means the payment is scheduled to be paid on the 3rd business day after delivery.

    • Important: Payments can be placed on hold within two business days of the delivery date (the delivery date itself does not count as a business day).

    Payment on Hold

    Payment to the Carrier has been placed on hold.

    • When it occurs:

    • Manually by the Shipper.

    • Automatically due to a failed step in Digital Delivery Verification.

    Paid

    Payment transaction to the Carrier has been completed successfully.

    • When it occurs: Once the Carrier has received payment, the SuperPay order will automatically update to Paid status.

    Payment Failed

    Payment transaction to the Carrier has failed.

    • Action required: Shippers may need additional support to move forward — feel free to follow up as needed.

    SuperPay Activity Log Events

    Below, we will go over SuperPay Activity Log Events:

    SuperPay Charge Initiated

    SuperPay has debited the connected bank account, and the debit transaction is processing.

    • When it occurs: After the load is marked as Delivered by the Carrier.

    SuperPay Failed

    Payment transaction has failed.

    • Action required: Shippers may need additional support to move forward — feel free to follow up as needed.

    SuperPay Charged

    SuperPay has successfully debited the connected bank account, and the transaction is complete.

    • When it occurs: After the charge to the Shipper is processed. SuperPay holds the funds until payment to the Carrier is initiated.

    Carrier Payment Will Be Initiated

    The payment transaction to the Carrier has been scheduled.

    • What it means: The ACH transfer to the Carrier’s connected bank account has been scheduled but not yet initiated.

    Carrier Payment Is Processing and Expected

    The payment transaction to the Carrier has been initiated.

    • What it means: The ACH transfer to the Carrier’s connected bank account has started and is processing.

    Carrier Paid

    The payment transaction to the Carrier has been completed successfully.

    Payment on Hold

    Payment has been put on hold.

    Reasons:

    • The Carrier did not meet Digital Delivery Verification requirements.

    • Payment was held manually.

    Payment Failed

    The payment transaction to the Carrier has failed.

    • Action required: Shippers may need additional support to move forward — feel free to follow up as needed.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!