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How to fix "Authentication Failed Issue" or "Force Delete an Application File" Errors

Sam
Updated

Introduction

If you see an Authentication Failed error, or need to force delete an application file, while integrating QuickBooks Desktop with Super Dispatch, an old application .QWC file is usually still saved in QuickBooks or the QuickBooks Web Connector. Removing it lets you integrate again.

Resolving the Authentication Failed Issue

Work through these steps in order. If Step 1 fixes the problem, you can skip to Final Steps.

Step 1: Remove the Application File From the Web Connector

  1. Open QuickBooks Desktop and the QuickBooks Web Connector.
  2. Find the Super Dispatch application and click Remove, next to the Password field.
  3. Re-integrate QuickBooks Desktop with Super Dispatch (see Final Steps below).
QuickBooks Web Connector window listing the Super Dispatch application, with an arrow pointing to the Remove button next to the Password field

Step 2: Force Remove the Application File in the Windows Registry Editor

If removing the application in the Web Connector doesn't work, remove it manually in the Windows Registry Editor.

Caution: Editing the Windows registry can affect how your computer runs. Only delete the folders listed below, and proceed carefully.
  1. Open the Start menu, search for regedit, and open the Registry Editor.
  2. Go to HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\Scheduler and delete every folder that begins with Super Dispatch.
Windows Registry Editor open to HKEY_CURRENT_USER, Software, Intuit, QBWebConnector, Scheduler, with an arrow pointing to a Super Dispatch folder
  1. Go to HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\SOAPWebServices and delete every folder that begins with Super Dispatch.
Windows Registry Editor open to HKEY_CURRENT_USER, Software, Intuit, QBWebConnector, SOAPWebServices, with an arrow pointing to a Super Dispatch folder

Step 3: Remove the Integration From QuickBooks Desktop

  1. Open QuickBooks Desktop.
  2. Go to Edit > Preferences > Integrated Applications > Company Preferences.
  3. Select each integration that begins with Super Dispatch and click Remove.
QuickBooks Desktop Preferences window on Integrated Applications, Company Preferences, with two Super Dispatch applications highlighted and an arrow pointing to the Remove button
Note: You must have Admin access in QuickBooks Desktop to complete this step.

Final Steps

  1. Once all old integrations and application files are removed, go back to the Web Connector and repeat Step 1 to make sure nothing is left.
  2. Re-integrate QuickBooks Desktop with Super Dispatch using the integration guide.

Additional Errors and Their Solutions

Error QBWC1088: Company File Does Not Match

This error appears when the wrong company file is open in QuickBooks Desktop. The alert message shows the location of the company file that's integrated with Super Dispatch.

  1. Click OK on the alert message.
  2. Open the company file shown in the alert in QuickBooks Desktop.
  3. Try removing the application from the Web Connector again.
QuickBooks Web Connector alert for error QBWC1088 saying the company file does not match and showing the company file path to open, with an OK button

Next Steps

Still seeing errors after following these steps? Try the fixes for Web Connector error QBWC 1039.

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