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Welcome to Super Dispatch Help Center

How to fix "Authentication Failed Issue" or "Force Delete an Application File" Errors

Table of Contents

    Introduction

    Welcome to another helpful guide from Super Dispatch! If you’re encountering the Authentication Failed issue while integrating QuickBooks Desktop with Super Dispatch, this guide will walk you through the steps to resolve it.

    This error typically occurs when an old application .QWC file still exists in QuickBooks or the Web Connector, preventing a successful integration. Let’s dive into how to fix this issue.

    Resolving the Authentication Failed Issue

    Follow the steps below to remove the old .QWC file and successfully re-integrate QuickBooks Desktop with Super Dispatch.

    Step 1: Remove the Application File from Web Connector

    1. Open QuickBooks Desktop and the Web Connector.

    2. Locate the application .QWC file and click the Remove button next to the Password field.

    3. After removing the application file, re-integrate QuickBooks Desktop with Super Dispatch. Refer to our Integration Guide if needed.

    Step 2: Force Remove the Application File from Windows Registry Editor

    If removing the .QWC file through the Web Connector doesn’t work, you’ll need to remove it manually via the Windows Registry Editor.

    Caution: Editing the registry can impact system performance. Proceed carefully.

    Steps:

    1. Open the Start menu, search for regedit, and open the Registry Editor program.

    2. Navigate to: HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\Scheduler

      1. Remove all folders beginning with Super Dispatch.

    3. Navigate to: HKEY_CURRENT_USER\Software\Intuit\QBWebConnector\SoapWebServices

      1. Remove all folders beginning with Super Dispatch.

    Step 3: Remove the Integration from QuickBooks Desktop

    1. Open QuickBooks Desktop.

    2. Go to Edit → Preferences → Integrated Applications → Company Preferences.

    3. Remove all integrations beginning with Super Dispatch.

    Note: You must have Admin access in QuickBooks Desktop to perform this step.

    Final Steps

    1. Once all previous integrations and application files are removed, return to the Web Connector and repeat the steps in Step 1.

    2. Re-integrate QuickBooks Desktop with Super Dispatch. Refer to our Integration Guide for detailed instructions.

    Still Experiencing Issues?

    If these instructions don’t resolve the issue, try the solutions outlined in our article: QuickBooks Desktop Error QBWC 1039 with Web Connector.

    Additional Errors and Their Solutions

    Error: QBWC1088 - Company File Does Not Match

    This error occurs when the wrong company file is open. The alert message will display the location of the company file integrated with Super Dispatch.

    Solution:

    • Click OK on the alert message.

    • Locate the correct company file and open it in QuickBooks Desktop.

    • Try removing the .QWC file from the Web Connector again.

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!