If a shipper using SuperPay needs a load payment refunded, the funds are automatically returned to the original bank account used for the transaction. This policy ensures accurate payment records and compliance with banking rules, and it prevents funds from being redirected to other loads. Each load must maintain its own clear and traceable transaction history, ensuring transparency for carriers. For further assistance, shippers can contact SuperPay support via email or chat.
Introduction
If you're a shipper using SuperPay and a load payment needs to be refunded, please note that we are unable to apply those funds to any other loads. This article explains why, and what you’ll need to do instead.
Refunded Payments Are Returned to Your Bank Account
When a SuperPay transaction is refunded—whether due to an error, cancellation, or overpayment—the funds are automatically sent back to the bank account originally used for the payment. This is done to maintain accurate payment records and ensure financial compliance.
Important: Refunded payments cannot be held or redirected to new or existing loads.
Why This Policy Exists
SuperPay does not reuse or transfer funds between loads for the following reasons:
- Banking Compliance: Refunds must follow ACH and card processing rules and cannot be reallocated.
- Clear Payment Records: Each load must have its own complete and traceable transaction history.
- Carrier Transparency: Carriers must be able to see clearly when and how each load was paid.
Need Help?
Should you have any further questions or need assistance with a refund or making a new payment, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!