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Welcome to Super Dispatch Help Center

How Does a SuperPay Load Work?

Table of Contents

    Introduction

    Once your shipper account is onboarded, SuperPay is available as a payment method in Shipper TMS. SuperPay lets you pay carriers by ACH right inside Super Dispatch. This article explains how a SuperPay load works from the shipper's side, from adding SuperPay to an order to releasing a payment that's on hold.

    Note: How payments are released depends on your SuperPay workflow. With the Automated flow, SuperPay charges and pays the carrier for you after delivery. With the Manual flow, your team releases each payment. See Automated vs. Manual SuperPay Flow.

    How to Add SuperPay to an Order

    1. When you create an order, set the Payment Method in the Carrier Payment section to SuperPay.
    2. Choose the Terms: 1–3, 5, 10, 15, or 20 Business Days.
    3. Save the order. A SuperPay icon appears next to the carrier price.
    Carrier Payment section in Shipper TMS with SuperPay selected as the payment method and the Terms dropdown open, listing 1-3, 5, 10, 15, and 20 business days

    How Funds Move With SuperPay

    SuperPay follows the order's lifecycle and responds to the delivery events the carrier submits in Super Dispatch:

    1. Pay-in: Funds are collected from the shipper's payment source (your bank account) into a SuperPay wallet.
    2. Payout: Funds are sent from the wallet to the carrier's bank account.
    SuperPay flow of funds diagram: Pay-in from the shipper's payment source to a wallet, then Payout from the wallet to the carrier's payment destination

    1–3 Business Day Terms

    With short terms, SuperPay starts right after delivery.

    Event What Happens
    Delivered The carrier marks the order as delivered.
    SuperPay Charge Initiated Your bank account is debited for the carrier price.
    SuperPay Charged The debit completes, usually within 1–2 business days.

    5, 10, 15, or 20 Business Day Terms

    With longer terms, SuperPay schedules the debit and deposit ahead of time.

    Field What It Means
    Charge Scheduled The date your bank account will be debited.
    Deposit Expected The date the carrier is expected to receive the funds.

    After delivery, the payment either goes through as scheduled or is put on hold if an issue is found.

    The Arbitration Window

    The arbitration window is the two business days after delivery. During this time, you can put a payment on hold, even if the SuperPay process has already started, to resolve delivery or document issues. Once a payment is on hold, you have to release it manually.

    How to Release a Payment That's On Hold

    Step 1: Click SuperPay Now

    • Open Payment on Hold in the left-hand menu, or open the order.
    • Click SuperPay Now on the order. You can also select several orders and click SuperPay Now at the top of the list.
    Payment on Hold list in Shipper TMS with selected orders, a SuperPay Now button on each order, and bulk actions at the top

    Step 2: Confirm the Payment

    • Review the charge amount, the Charge Scheduled date, and the Deposit Expected date, then click SuperPay Now to release the payment.
    SuperPay Now confirmation window showing the charge amount, Charge Scheduled and Deposit Expected dates, and Cancel and SuperPay Now buttons

    Next Steps

    Learn what each SuperPay status and event means in Shipper TMS.