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Automated vs. Manual SuperPay Flow

Table of Contents

    Introduction

    SuperPay in Shipper TMS has two workflows. The Automated flow charges your account and pays carriers for you. The Manual flow lets your team verify delivered loads and release each payment yourselves. This article explains both and how to use the Manual flow.

    Automated SuperPay Flow

    • Automatic charges: SuperPay charges your bank account after delivery, based on the order's payment terms.
    • Automatic release: The payment is released to the carrier once Digital Delivery Verification succeeds.
    • Automatic holds: Payments are put on hold automatically if a possible issue is found.

    The Automated flow works well for small teams. One person can handle a high volume of payments and only step in for exceptions.

    SuperPay settings page in Shipper TMS showing the bank and business accounts and the SuperPay Workflow section with Automated selected

    Manual SuperPay Flow

    • You trigger the charge: Charges to your account and payments to the carrier only happen when your team starts them.
    • Mark as Delivery Verified: Dispatchers mark orders as Delivery Verified to show they're ready to be paid.
    • You release payments: Payments aren't released automatically, even after Digital Delivery Verification.

    The Manual flow works well for larger teams that want a clear handoff between dispatch and accounting and full control over payments.

    SuperPay settings page in Shipper TMS with Manual selected in the SuperPay Workflow section

    How to Turn On the Manual SuperPay Flow

    1. In Shipper TMS, click your account name in the lower-left corner and select SuperPay.
    2. Under SuperPay Workflow, select Manual.
    3. Click Save in the upper-right corner.
    Note: If you don't see the SuperPay Workflow options, email support@superdispatch.com and ask for the Manual SuperPay flow to be turned on for your account.

    How to Mark Orders as Delivery Verified

    Step 1: Select the Orders

    • On the Orders page in Shipper TMS, check the box next to one or more delivered orders.
    Shipper TMS Orders page with several delivered orders selected and bulk action buttons at the top

    Step 2: Click Mark as Delivery Verified

    • Click Mark as Delivery Verified at the top of the list.
    Mark as Delivery Verified button highlighted above the selected orders in Shipper TMS

    Step 3: Check the Status

    • The orders now show Delivery Verified and appear under Delivery Verified in the left-hand menu.
    Shipper TMS Orders page with Delivery Verified highlighted in the left-hand menu and orders showing the Delivery Verified status

    How to Pay Delivery Verified Orders

    Step 1: Open Delivery Verified

    • Click Delivery Verified in the left-hand menu.
    Delivery Verified highlighted in the Shipper TMS left-hand menu with the list of verified orders

    Step 2: Select the Orders to Pay

    • Check the box next to each order you want to pay.
    Shipper TMS order list with several orders selected

    Step 3: Click SuperPay Now

    • Click SuperPay Now to charge your account and release the payment to the carrier.
    Delivery Verified orders in Shipper TMS with an arrow pointing to the blue SuperPay Now button on an order

    Step 4: Check the Payment Status

    • The order's payment status changes to SuperPay Charged.
    Shipper TMS order details with the Delivery Verified and SuperPay Charged status tags circled next to the order ID

    How to Put a Payment on Hold

    Step 1: Select the Orders

    • Check the box next to each order you want to hold.
    Shipper TMS order list with several orders selected

    Step 2: Select Mark as Payment on Hold

    • Click Mark as Payment on Hold at the top of the list. For a single order, you can also find this option in the order's three-dot (⋯) menu.
    Delivery Verified order in Shipper TMS with the three-dot menu open showing payment and order actions, including the option to put the payment on hold

    Step 3: Enter a Reason

    • In the Payment on Hold Reason window, enter why you're holding the payment and confirm.
    Payment on Hold Reason window in Shipper TMS with a reason entered and Cancel and confirm buttons

    Step 4: Check the Status

    • The order now shows Payment on Hold, and the carrier can see the reason you entered.
    Shipper TMS order showing the Payment on Hold status and the hold reason

    Next Steps

    Learn what happens while a payment is on hold and how to release it.