Introduction
Answers to the questions drivers ask most about the Super Dispatch Driver App. Click a question to see the answer.
Loads and Accounts
I can't see my load. What do I do?
First, make sure you're logged in to the same account your dispatcher assigned the load to. Having more than one driver account is the most common cause. If it's the right account, log out and back in. Still missing? Uninstall and reinstall the app. On Android, you can clear the app's cache first in Settings > Apps > Super Dispatch > Storage.
How do I switch carriers or join a new one?
Tap the carrier name in the upper-left corner to switch between carriers you drive for. To join a new one, tap Join Carrier and search for the company.
Learn more: How to Switch Between Carriers in the Driver App
I can't log in to the Driver App.
Check that you're using the email your carrier invited. If your password isn't working, tap Forgot Password? on the login screen to reset it by email.
Learn more: I can't login to the Driver App
How much does the Driver App cost?
The Driver App is free for individual drivers.
Learn more: How much does the App cost?
BOLs, Tracking, and Sync
How do I print or send a BOL?
Open the load and use the BOL options to print it or send it by email.
Learn more: Print A BOL Using The Driver App · How to Send BOLs via the Driver App
How does location tracking work?
Your location is shared while you have a load between pickup and delivery, as long as location access for Super Dispatch is set to Always or While Using the App in your phone settings. There's no tracking setting in the app anymore.
Learn more: How Does Super Dispatch Use my Location?
Why aren't my changes syncing?
The app syncs automatically when you're online. If photos or updates seem stuck, check your internet connection and keep the app open until syncing finishes.
Learn more: How Sync Works in the Driver App
Next Steps
Still looking? Start with the most common guide for this product: