Introduction
Super Dispatch maintains a carrier verification process intended to help shippers and brokers identify certain carriers who meet a baseline standard of compliance and account review requirements at the time of review. This article explains what Verified Carrier status means, what affects the limits of the verification process, and what shippers and brokers should independently evaluate when working with carriers on the platform.
What Verified Carrier Status Means
Verified Carrier status means a carrier satisfied Super Dispatch's verification review requirements at the time the review was completed. Verification is intended to help review certain business, operational, regulatory, and insurance-related information associated with a carrier based on submitted documentation and information available from public and third-party sources.
Verified status is not a representation, warranty, guarantee, endorsement, certification, or assurance by Super Dispatch regarding a carrier's safety, reliability, trustworthiness, cybersecurity practices, operational performance, financial condition, insurance sufficiency, or future conduct.
Verification does not eliminate the risk of fraud, theft, phishing, social engineering, account compromise, identity theft, cargo loss, or other unauthorized or unlawful activity.
Verification is not a one-time activity. Super Dispatch monitors certain compliance-related data points associated with verified carriers and reserves the right to revoke a carrier's verified status at any time for violations of our terms of service, fraudulent activity, or failure to maintain required compliance information.
What Verified Status Affects
| Feature or Access | Verified Carrier | Unverified Carrier |
|---|---|---|
| Request and book loads from shippers | ✅ | ❌ |
| Display a Verified badge on carrier profile | ✅ | ❌ |
| Visible to shippers searching for verified carriers | ✅ | ❌ |
| Full load details visible when browsing the Super Loadboard | ✅ | Limited |
What a Carrier Must Do to Get Verified
To become verified, carriers are required to submit documentation and complete a review process. This includes providing proof of regulatory compliance, active insurance coverage, and business identification.
To learn more about what carriers are required to provide as part of the verification process, see the article below.
What We Look for in Verifying Carriers
Super Dispatch's verification process focuses on reviewing certain business identity, operational, regulatory, and insurance-related information submitted by carriers or obtained from publicly available and third-party sources to determine whether a carrier meets the platform's onboarding requirements.
To support platform integrity and reduce misuse of the platform, we do not publicly disclose all verification methods, review procedures, or internal criteria.
Verification status is reviewed and reevaluated periodically based on updated compliance information, platform activity, reports from users, or other information made available to Super Dispatch.
The Limits of Verification
Verified status represents a limited compliance review. It is not a guarantee of carrier quality, performance, reliability, identity security, trustworthiness, or future conduct, and it should not be treated as a substitute for a shipper's or broker's own due diligence and risk assessment.
Verification is based on information available at the time of review and ongoing compliance-related monitoring. Because carrier information, insurance coverage, and account access may change over time, Verified status is not a guarantee of a carrier's identity, security, trustworthiness, or future conduct. Shippers and brokers working with carriers on Super Dispatch are advised to take additional steps before and during any carrier relationship. Below are some suggestions.
| Area | What to Confirm |
|---|---|
| Insurance Limits | The carrier's insurance limits meet your required minimums. |
| Active Coverage | The carrier's insurance policy is active at the time of transport. |
| Policy Coverage | The carrier's policy covers the drivers and equipment being used to transport vehicles. |
| Carrier Profile | Review the carrier's profile directly in Super Dispatch. |
| FMCSA Data | Review the carrier's operational, inspection, and safety data on FMCSA. |
| Identity and Communication Verification | Independently confirm dispatch instructions, payment changes, pickup contacts, and driver identity before releasing vehicles or funds. |
Experienced something concerning? If you encounter suspicious carrier behavior or potential fraud, please report it directly within the platform. Learn how using the article below.
Next Steps
Ready to get your carrier verified? Follow the steps in our verification guide: