How To Setup SuperPay In Carrier TMS

Introduction

SuperPay allows verified carriers to receive payments directly from shippers and brokers through Super Dispatch. With a one-time setup, you can manage payments inside the same platform you already use for dispatching, invoicing, and tracking — without relying on paper checks or third-party payment tools.

Payments are initiated by the shipper after an order is marked as delivered and verified. Super Dispatch facilitates the payment flow but does not control when a shipper sends payment or guarantee payment timing.

Who can manage SuperPay: Only users with the Admin or Accountant role can set up, view, or update bank account information in SuperPay. Dispatching, Operations, and Driver roles do not have access to this section.

How to Set Up SuperPay

You can complete SuperPay setup directly from Carrier TMS. Follow the steps below to get started.

Step 1: Confirm Carrier Verification

Your carrier account must be verified before you can use SuperPay. Only verified carriers are eligible to receive payments through SuperPay.

Become a Verified Carrier

Step 2: Open SuperPay in Carrier TMS

From the left-hand menu, select SuperPay to begin setup.

Step 3: Enter Business Information

Provide your business details exactly as they appear on official records.

Company name
Business type
Employer Identification Number (EIN)

Step 4: Review and Confirm Details

Review all entered information carefully. Once confirmed, click Continue to proceed.

Step 5: Add Bank Account Information

Enter your business bank account details for deposits. Make sure your routing and account numbers are accurate to avoid verification delays.

Step 6: Verify Your Bank Account

After you submit your bank account details, SuperPay sends a single $0.01 transaction to your account with a verification code in the description, formatted MV-XXXX (for example, MV-1234).

If your bank supports real-time payments, this typically arrives within seconds.
If it doesn't, the same $0.01 transaction is sent over standard ACH instead, and can take up to one business day to arrive.

Once you see the transaction, note the MV code from the description and enter it (not a dollar amount) in Carrier TMS to complete verification.

Note: The exact wording of the transaction description varies by bank, but the MV code will always be present.

Backup method (rare cases)

If the $0.01 transaction can't be delivered to your bank, our team may use a backup method instead. In that case, SuperPay sends three small transactions labeled "Super Dispatch AcctVerify ACH Entry." These can take up to 2 business days to appear. Enter the amounts exactly as shown in your bank statement. Support will let you know if your account needs this method.

Step 7: Complete Setup

After successful bank verification, your SuperPay setup is complete and you can begin receiving payments through Super Dispatch.

How to Update Your Bank Account

Once your initial bank account has been verified, you can update it directly from SuperPay settings using the Change Bank Account button. Only users with the Admin or Accountant role can perform this action.

Important: If you recently changed your account email address or phone number, the ability to update bank account details will be locked for 24 hours from the time of that change. This is a security measure to protect your payment information.

Step 1: Navigate to SuperPay Settings

In Carrier TMS, click your profile icon in the bottom-left corner, select Carrier Profile, then choose SuperPay from the left-hand menu.

Step 2: Click Change Bank Account

In the ACH Payment Info section, click the Change Bank Account button. This button appears only after your current bank account has been verified.

Step 3: Verify Your Identity

Before you can make changes, SuperPay will send a one-time verification code to your email address or phone number on file. Enter the code when prompted to confirm your identity.

Note: The codes and screen content shown above are examples only and are not indicative of real codes you can enter.

Step 4: Enter New Bank Details

Enter your new routing and account numbers. SuperPay will then send a $0.01 verification transaction with an MV code to confirm the new account. See Step 6 above for how to find and enter the code.

Once your new bank account is saved, you will receive an email notification confirming the change. Your account details are encrypted and only the last 4 digits are visible within the platform.

Troubleshooting SuperPay Setup

Bank Verification Issues

The $0.01 verification transaction can take up to one business day to appear if your bank does not support real-time payments. Search your statement for MV-
Enter only the 4-digit code from the transaction description, not a dollar amount
You have two attempts to enter the correct code. After that, verification locks and you will need to contact support, who can verify your account from a screenshot of the transaction

Incorrect Bank Information

Routing or account numbers entered incorrectly
Incorrect account type selected
Business name mismatch between bank and SuperPay account

Cannot Access SuperPay or Bank Settings

Only Admin and Accountant roles can view or update bank account information — check your role in Settings if you do not see the SuperPay section
If you recently changed your email or phone number, bank account updates are locked for 24 hours as a security precaution
The Change Bank Account button only appears after the initial bank account has been fully verified

Next Steps

Once SuperPay is active, payments will appear based on shipper activity and payment timing. You can monitor payment statuses directly in Carrier TMS.

SuperPay Bank Verification Contact SuperPay Support

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