FAQ:


What is SuperPay?

With a one-time quick setup, you can get paid from Shippers and Brokers on the very same platform that you use to grow your business. SuperPay allows you to receive payments from Shippers on Super Dispatch without sending any paperwork or bank details.

SuperPay triggers the payment process as soon as the order has been verified as delivered, and all inspection requirements have been met using the Super Dispatch Driver App. No more chasing down payments, calling Shippers for payment status, or waiting for extended periods of time to get paid with outdated payment methods.


How Do I Set up SuperPay?

SuperPay can be set up from the Carrier TMS or the Driver App.

You can begin this process by accepting a load offer with SuperPay as the Payment Term:

After accepting a SuperPay offer, you are then eligible to set up SuperPay within the Carrier Profile section of the Carrier TMS or Driver App:

From here, there will be a section labeled SuperPay:

Driver App View:

You will see an image walking you through the process of setting up SuperPay. Give this a read-through just to get an idea of what to expect! Once done, scroll down to the very bottom, and click Set up SuperPay.

You will confirm your company name and continue on to where it will ask you for your bank account information:

Account Business Name is the legal name that the bank account is associated with. This may be your Business Name, or your Personal Name, but it must match the records of your financial institution.

Fill out the rest of this information, including Routing Number and Account Number, then hit Submit.

Driver App View:

After you enter your info, Super Dispatch will trigger two micro-deposits to your bank. You will have to confirm the two amounts deposited to verify the bank account:

These transactions can take up to 2 business days to receive. Click Got it to see that your bank account is now in Pending status.

You will need to wait until those transactions make their way to your bank account. Once you have received the micro-deposits, you will need to click on the Verify Bank Account button to continue the process. The side panel will ask you how much ACH CREDIT MOOV VerifyBank sent you. You will need to look at those bank transactions and input the 2 deposit dollar amounts:

Once that is confirmed and submitted, your Bank Account should change from Pending to Verified.

After you have successfully set up SuperPay, you'll receive payment directly from the SuperPay feature any time that you accept a load with SuperPay as the payment term!


How does a SuperPay Load Work?

Just looking at a load that you have accepted, the Payment Method next to the total should read as SuperPay in colored letters:

As the load moves through it's cycle, you will see updates about the status of the payment. We'll cover the terms you will see as it moves forward:

Carrier Payment will be initiated on:

  • This means that the Payment to the connected bank account has been scheduled. SuperPay will run checks to make sure there are no missing inspection requirements which may hold a payment. It will make sure all inspection photos are properly accounted for and were taken in the proper location, will verify that signatures are present, take note of any damages marked, and that the money is ready to be sent.

Payment is processing and expected on:

  • This status will give you visibility on when payment is estimated to be received in the account by the date provided. (This is estimated based on the business days available for the transaction to complete)

Payment received on:

  • This means that the Payment to the Carrier’s connected checking account is completed.

Shipper put Payment on Hold:

  • There are many reasons as to why the payment could have been put on hold, but in the most recent version of SuperPay, the specific reason is not yet displayed. These will be available soon in both the Carrier TMS and Driver App, but today the exact reason for the hold on the payment is not available just yet.

  • If you see this happen, there will be a grey, circular i symbol to the right of the tag:

  • You can hover your mouse over this to get a description as to what is going on. You can also contact the shipper directly to see if there is any action they need from you as the carrier.


Of course, if you have any questions about the SuperPay process, you can certainly contact Super Dispatch support by clicking on the chat line in the bottom right or call us at (816)974-7002, ext 1!

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