Introduction
In Carrier TMS, you assign each load to the driver who will move it. The Assign Driver drawer suggests the best drivers for the load, so you can usually assign it in one click. This article explains how to assign and reassign loads and how Suggested Drivers works.
How to Assign a Load
Step 1: Open the Loads Page
- Click Loads in the left-hand menu.
Step 2: Open the New Tab
- Click the New tab at the top of the Loads page.
Step 3: Click Assign
- Find the load you want to assign and click Assign. The Assign Driver drawer opens.
Step 4: Choose a Driver
- At the top of the drawer, Suggested Drivers shows up to 3 drivers who are a good fit for the load.
- Click a suggested driver, or hover over the row and click Assign.
- To pick someone else, choose a driver from the All Drivers list below, or search by name.
Note: When you assign a load, the driver gets a notification in the Driver App.
How Suggested Drivers Works
Suggested Drivers ranks your drivers based on:
- Distance to pickup: How close the driver is to the pickup location.
- Current workload: How many active loads the driver already has.
- Route fit: How well the new load fits the driver's current route.
A driver who already has a load can still be suggested first if the new load fits their route. For example, a driver hauling a load from Round Rock to Houston may be the top suggestion for a load that picks up near Round Rock. A closer driver may rank lower if they're already busy with other loads.
What Each Suggestion Shows
- The driver's name
- Trailer capacity, such as 3 vehicle trailer
- Short reasons for the suggestion, such as ~2 mi to pickup (Dallas, TX), No active loads, or Location updated 11 months ago
Tip: Hover over Why these? in the drawer to see how drivers are ranked. If a suggestion says the location was updated a long time ago, the distance may not be accurate, so check with the driver before you assign.
Who Can Be Suggested
- Only drivers in the All Drivers list (activated or invited) can be suggested.
- These users are never suggested: the load's current driver, deactivated or suspended drivers, admins, and users without the driver role.
When Suggestions Are Hidden
- The Suggested Drivers section is hidden while you search the driver list, or when there are no suggestions for the load.
- The All Drivers list works the same as before.
How to Reassign a Load
Step 1: Find the Load
- Open the Assigned tab, or any tab other than New.
Note: You can reassign loads in the Assigned, Picked Up, Delivered, Billed, and Paid tabs. Outside of Assigned and Picked Up, click Options, then Reassign.
Step 2: Choose the New Driver
- Click Reassign. The Reassign Driver drawer opens.
- Click a suggested driver, or choose a driver from All Drivers. The load's current driver isn't suggested.
Note: After you reassign a load, the previous driver can no longer see it in the Driver App.
Next Steps
See how drivers are grouped on the dashboard, including who's available and who's already assigned.