Introduction
When a driver is moving a load, Super Dispatch shares their location so dispatchers and shippers can follow the vehicle without calling for updates. Starting with Driver App version 3.3.13, tracking turns on by itself. You don't need to add drivers to the Tracking page, and drivers don't need to turn on a tracking setting in the app. Their location is shared as long as their phone's location permissions are set up.
When a Driver Can Be Tracked
A driver's location is shared when all of these are true:
| Requirement | Where to check it |
|---|---|
| Location Services is on for the phone | Phone Settings |
| The Driver App's location access is set to Always or While Using the App | Phone Settings > Super Dispatch > Location |
| The driver is on Driver App version 3.3.13 or later | App Store or Google Play |
| The load is between Picked Up and Delivered | The load's status in Carrier TMS |
For step-by-step instructions drivers can follow on their phone, see How Does Super Dispatch Use my Location?
What Shippers See
- While the load is in transit, the shipper can see the driver's last known location on a live map in Shipper TMS and on the Online BOL.
- Location is only shared between pickup and delivery.
View Your Drivers on the Tracking Page
The Tracking page in Carrier TMS shows your drivers on a map. Adding a driver here only changes what you see. It doesn't turn tracking on or off for shippers.
Step 1: Open the Tracking Page
- Click Tracking in the left-hand menu.
Step 2: Add Drivers to Your Map
- Click Add Driver at the bottom of the Drivers list.
- Search for a driver or check the box next to their name. Click Select All to add everyone.
- Click Add.
Step 3: Choose Who Shows on the Map
- Check or uncheck the box next to a driver's name to show or hide them on the map.
- Under each name, Last location received shows how recently their location updated.
- To take a driver off the list, click the three-dot menu next to their name and select Remove Driver.
If a Driver Isn't Showing Up
| What you see | What to try |
|---|---|
| The driver's location is old or missing | Ask the driver to check their phone settings and make sure location access for Super Dispatch is set to Always or While Using the App. |
| The driver can't find the tracking setting in the app | That setting was removed in version 3.3.13. Tracking now follows the phone's location permissions. |
| The shipper can't see the driver | Check that the load is marked Picked Up. Location isn't shared before pickup or after delivery. |
Next Steps
Send this to drivers who need to set up location access on their phone: