Skip to main content

Search

Welcome to Super Dispatch Help Center

Private Network & Private Loadboard

Table of Contents

    Introduction

    The Private Network in Shipper TMS lets you add trusted, approved carriers to your own network and post loads only they can see on your Private Loadboard. You can also sort carriers into groups and post loads to a specific group.

    Why Use a Private Network?

    Many brokers and shippers rely on a network of trusted carriers. Managing that network by phone and group email takes a lot of work, especially for urgent loads, and it's hard to keep carriers from overbooking. The Private Network puts that network in Shipper TMS, so you can offer loads to the right carriers in a few clicks.

    How to Request Access

    Step 1: Open Manage Carriers

    • In Shipper TMS, click Manage Carriers in the left-hand menu.
    Shipper TMS left-hand menu with an arrow pointing to Manage Carriers

    Step 2: Request Access

    Private Loadboard request form titled Ready to Transform Your Shipping Operations, with contact fields and a submit button
    Note: A team member will contact you when your Private Network is ready. Contacting support won't speed this up.

    How to Create a Private Network Group

    Step 1: Open the Private Network Tab

    • In Manage Carriers, open the Private Network tab.
    Manage Carriers Private Network tab in Shipper TMS with a Create Group button under Groups and an introduction to adding trusted carriers

    Step 2: Create and Name the Group

    • Click + Create Group, enter a name, such as White Gloves, and click Create.
    Create Group window in Shipper TMS with White Gloves entered as the group name and Cancel and Create buttons

    Other Ways to Create a Group

    • From the Approved or Can Instantly Book tabs: Select carriers, click Add to Private Network, and choose + Create Group.
    Approved tab in Manage Carriers with carriers selected and the Add to Private Network menu open, showing the Create Group option
    • From a carrier's Internal Records: On the carrier's profile, open Internal Records, check Private Network, and choose + Create Group under Group (Optional).
    Internal Records panel on a carrier profile with Can Instantly Book and Private Network checked and the Group (Optional) dropdown showing Create Group

    Rename or Delete a Group

    • Delete: Click the trash can icon next to the group's name and click Delete. If loads are posted to the group, the message tells you they'll be unposted from the Private Loadboard.
    Delete White Gloves group window warning that posted orders for the group will be unposted from the Private Loadboard, with Cancel and Delete buttons
    • Rename: Click the pencil (edit) icon next to the group's name, enter a new name, and click Save.
    Rename Group window in Shipper TMS with a new group name entered and Cancel and Save buttons
    Note: You can have up to 10 Private Network groups.

    How to Add Carriers to Your Private Network

    Add Several Carriers From Approved or Can Instantly Book

    1. On the Approved or Can Instantly Book tab, check the box next to each carrier.
    2. Click Add to Private Network, choose Private Network or a group, and click Save.
    Approved and Can Instantly Book tabs highlighted in Manage Carriers with four carriers selected and the Add to Private Network menu listing Private Network and groups

    A tag on each carrier confirms they were added. If you added them to a group, the tag shows the group name.

    Carrier list in Manage Carriers with Private Network and White Gloves tags and a tooltip explaining the carrier has access to loads posted on your Private Loadboard

    Add One Carrier

    1. Click the carrier's name to open their profile.
    2. Click the pencil icon on Internal Records.
    3. Check Private Network, and choose a group under Group (Optional) if you want.
    Internal Records panel on a carrier profile with Private Network checked and the Group (Optional) dropdown open showing Can Move EVs and White Gloves

    Add a Carrier That Isn't on Super Dispatch

    • Click Add to Network, enter the carrier's information, and choose Private Network or a group.
    Manage Carriers in Shipper TMS with an arrow pointing to the Add to Network button at the top and Add to Network buttons on carriers in the list

    Add Several Carriers to a Group

    • On the Private Network tab, check the box next to each carrier, click Add to Group, and choose the group.
    Private Network tab with three carriers selected and the Add to Group menu showing Can Move EVs and White Gloves with a Save button

    Private Network Labels on Requests and Offers

    In the Carrier Requests and Send Offer panels, a label shows when a carrier is in your Private Network.

    Carrier Requests and Send Offer panels in Shipper TMS with Private Network and group labels highlighted next to carrier names

    Remove Carriers From Your Private Network or a Group

    • On the Private Network tab, select the carriers and click Remove from Private Network.
    Private Network tab with two carriers selected and an arrow pointing to the Remove from Private Network button
    • A message explains that the carriers will lose access to your Private Loadboard and any groups they belong to. Click Remove to confirm.
    Remove from Private Network window explaining that the selected carriers will lose access to your Private Loadboard and their groups, with Cancel and Remove buttons
    • To remove carriers from just one group, open that group, select them, and click Remove from Group. The message explains they'll lose access to loads posted to that group.
    Remove from White Gloves group window explaining the carriers will lose access to Private Loadboard loads posted to the group, with Cancel and Remove buttons

    How to Use the Private Loadboard

    Loads you post to the Private Loadboard are only visible to carriers in your Private Network, or to the group you choose. Here's how they look to carriers:

    Carrier view of the Super Loadboard with a Private Loadboard section listing private loads from a shipper

    Post a Load to the Private Loadboard

    1. Create an order as usual.
    2. When you're ready to post, open the Post to SLB dropdown and choose Private Loadboard, All Private Network, or a specific group.
    Post to SLB dropdown on a new order in Shipper TMS listing Private Loadboard, All Private Network, White Gloves, and Can Move EVs
    Note: Every carrier in your Private Network can see loads posted to the whole Private Loadboard. To limit who sees a load, post it to a group. Carriers see the load as soon as it's posted.

    Post Several Loads at Once

    • On the Orders page, select the orders, click Post to SLB, and choose where to post them.
    New Orders list in Shipper TMS with orders selected and the Post to SLB dropdown open, listing Private Loadboard, All Private Network, and groups

    Unpost a Load

    • On the Private Loadboard tab of your orders, click the three-dot (⋯) menu on the load and select Unpost from Private Loadboard.
    Private Loadboard tab in Shipper TMS with a posted order's three-dot menu open and Unpost from Private Loadboard highlighted at the top

    Next Steps

    Get more out of every post, private or public. See best practices for posting on the Super Loadboard.