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Welcome to Super Dispatch Help Center

Super Loadboard Best Practices for Shippers

Table of Contents

    Introduction

    Whether you're moving from a legacy system or joining Super Dispatch for the first time, getting the most out of the SuperLoadboard starts with a few foundational habits. This guide covers what to set up, what to avoid, and how to build a workflow that keeps cars moving efficiently.

    Before You Start: Profile and Settings

    Add Your Contact Information

    Carriers need to reach you quickly. Make sure your profile includes both a phone number and email address before posting any loads. Missing contact info slows down communication and creates unnecessary friction, especially during active shipments.

    Have Your Terms & Conditions Ready

    If your business has standard terms for carriers, make them accessible from the start. You can include them on your profile or attach them directly to orders. This reduces disputes and sets clear expectations before a carrier accepts a load.

    Posting and Managing Loads

    Be Specific in Load Details

    The more detail you include on a load posting, the fewer back-and-forth messages you'll get. Include:

    • Accurate pickup and delivery windows
    • Vehicle condition and any known issues
    • Special handling requirements
    • Payment terms and method

    Incomplete postings attract low-quality bids and slow down the booking process. Carriers prioritize loads where expectations are clearly defined.

    Respond to Load Requests Promptly

    Carriers are making time-sensitive decisions. When you receive a load request, respond as quickly as possible — even if the answer is no. A timely decline with a reason is more useful to a carrier than silence.

    To eliminate this step entirely with trusted carriers, mark them as Approved. Approved Carriers Can Instantly Book loads without requiring your approval each time.

    Provide Reasons When Declining Offers

    When you decline a carrier's load offer, include a brief reason. This helps carriers improve and reduces repeat mismatches.

    Note: Decline responses are routed to Support, not to the carrier's email. If you want carriers to follow up directly, include your contact information in the decline message.

    Verify Carriers Before Assigning Loads

    Before assigning loads to unfamiliar carriers, take a moment to review their profile, ratings, and verification status on the platform. Be cautious of carriers who:

    • Pressure you to move quickly
    • Communicate outside the platform
    • Request unusual payment arrangements

    If something feels off, trust that instinct. Super Dispatch's carrier verification tools are there to help, but the responsibility for vetting who you work with ultimately sits with you.

    Working with Carriers

    Identify Reliable Carriers Early

    As you move loads, pay attention to which carriers communicate well, show up on time, and handle vehicles carefully. These are the carriers worth investing in. Mark them as Approved and offer them repeat loads. Building a reliable carrier network is one of the most effective ways to reduce friction over time.

    Communicate Before Rating

    If something goes wrong, reach out to the carrier before leaving a negative rating. Many issues come down to miscommunication or a single incident that can be resolved directly. Retaliatory ratings damage trust across the marketplace and can make it harder to attract quality carriers to your loads in the future.

    Tip: Use real-time GPS tracking in the platform to stay informed on shipment status and reduce the need for status check-in calls.

    Pay on Time

    Timely payment is one of the clearest signals you can send about how you operate. Even when there has been a difficult experience with a carrier, payment obligations should be honored promptly. Most issues are resolvable separately from the payment itself.

    Carriers share information about shipper payment reliability, and a reputation for slow payment will affect the quality of carriers willing to work with you.

    Using the Platform Effectively

    Use the Tools Built Into the TMS

    The SuperLoadboard TMS includes features that reduce manual work and keep things moving:

    • Order filters to quickly sort and prioritize your queue
    • Automatic notifications for load requests and status changes
    • GPS tracking to monitor active shipments without calling carriers
    • Approved Carrier settings to streamline repeat bookings

    Taking time to configure these features upfront pays off quickly. Most shippers who struggle with the platform are underusing the tools already available to them.

    Keep Your Account Information Current

    As your business changes, keep your Super Dispatch profile current. Outdated contact info, payment terms, or company details create confusion for carriers and can delay loads. Review your profile settings periodically to make sure everything reflects how you actually operate.

    Keep Your Account Secure

    Protecting your account protects your business. Use a strong, unique password for your Super Dispatch account and enable two-factor authentication if available. Do not share login credentials with others, and be cautious about phishing attempts that may impersonate Super Dispatch via email or text.

    Important: If you notice any unusual activity in your account, contact Support immediately. Access to your account means access to your loads, your carrier relationships, and your payment activity.

    Next Steps

    Ready to start moving loads on the SuperLoadboard? Explore these resources to get set up quickly.