Skip to main content

Search

Welcome to Super Dispatch Help Center

Subscription Details and Usage in Shipper TMS

Table of Contents

    Introduction

    Inside Shipper TMS, you can now view a detailed breakdown of your monthly usage, including how many VINs you've posted or delivered, SuperPay transactions, and invoice history. This makes it easier to stay informed about your plan usage and billing details in one centralized place.

    Where to View Subscription Details

    Click Profile

    • To access your usage overview, click the profile Icon in the bottom left corner. 
    • Then click Subscription Details.

    Note: Only users with Admin or Accountant roles will be able to see this view.

    What’s Included in Subscription Details

    The usage panel includes the following categories:

    • VINs Posted: Total unique vehicles posted to the Loadboard within the billing cycle.
    • VINs Delivered: Total unique vehicles marked as delivered.
    • Pricing Insights API Calls: Calls made to Super Dispatch’s pricing tool.
    • SuperPay Transactions: Number of SuperPay transactions processed within the cycle.
    • Plan Limits: A visual representation of how much of your included usage you've used — and any overages beyond your plan.

    Note: 

    Tiered pricing means your charges depend on which usage range (or “tier”) you 
    fall into each month. 

    Volume-based pricing charges you based on exactly how much you use.

     

    Viewing and Updating Billing Information

    If your account has a valid credit or debit card on file, you will see an option to Update Billing Info. Click this option to edit or update your payment details as needed.

    Note: If you have no credit/debit card on file, then the payment information section
    will not be visible. 

    Note: Super Dispatch only transmits card information securely to our billing 
    provider and does not store credit card data internally.

    Viewing Your Invoices

    In the Invoices section of the Subscription Details page, shippers can view their most recent six invoices—these are not limited to the last six months and can include both recurring subscription invoices and one-time charges (like failed SuperPay transaction fees).

    • For example, if a shipper uses Shipper TMS throughout the month of March, their invoice for that usage will be generated on April 1st. From that point, they’ll have 28 days—until April 28th—to pay the invoice before the subscription becomes past due or is automatically revoked by our payment processor.

    During that 28-day period, the invoice will be shown with a “Payment Due” tag to indicate that payment is expected but still within the allowed grace window.

    Invoice details include:

    • Invoice Date – When the invoice was generated.

    • Status – Paid, Payment Due, or Posted.

    • Invoice Number - Invoice number that was generated when invoice was sent. 

    • Invoice Total - Total of the invoice. 

    Note: You also have the option to download the invoice by clicking the download button
    to the right of "Invoice Total."

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!