Introduction
Super Dispatch offers a variety of user roles in Shipper TMS to help manage and streamline your workflow. These roles allow you to define the permissions and responsibilities of each user within your account. This article provides a detailed overview of each role and its default permissions.
User Roles in Shipper TMS
Below, we will cover all User Roles in Shipper TMS:
Available User Roles
In Shipper TMS, there are four main user roles:
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Admin (Administrator)
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Dispatcher
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Sales
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Accounting
When creating a new user, their assigned role automatically determines the default permissions for actions they can take in your Shipper TMS account.
Admin (Administrator)
Permissions:
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Admins have full access to all features and actions within Shipper TMS. They can create, manage, and delete orders, update account settings, generate reports, and more.
Dispatcher
Permissions:
Dispatchers are responsible for managing loads and ensuring seamless order processing. Their permissions include:
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Create, read, update, and delete orders.
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Update payment information (terms, notes, method, amount, reference number).
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Modify order price and broker fee.
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Send or cancel load offers to carriers.
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Archive and unarchive orders.
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Manually mark orders as accepted, picked up, or delivered.
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Roll back manual status changes.
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Manage customer profiles and carrier profiles.
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Post loads to the Super Loadboard.
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Generate reports.
Sales
Permissions:
Sales users focus on managing and updating orders. Their permissions include:
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Create, read, and update orders.
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Update payment information (terms, notes, method, amount, reference number).
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Modify order price and broker fee.
Accounting
Permissions:
Accounting users handle payment and billing-related tasks. Their permissions include:
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Read and update orders.
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Update payment information (terms, notes, method, amount, reference number).
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Modify order price and broker fee.
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Send customer invoices.
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Mark orders as paid or customer paid.
How to Assign User Roles in Shipper TMS
Follow these steps to assign or update user roles in Shipper TMS:
Step 1: Log into Shipper TMS
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Access your Shipper TMS account by entering your login credentials.

Step 2: Navigate to the Settings Page
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Once logged in, click on the Profile Icon in the bottom-left corner of your dashboard.

Step 3: Open the Users & Permissions Tab
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In the Settings menu, select the Manage Users tab to view all user accounts.

Step 4: Add or Edit a User
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To add a new user: Click Add User and fill in the required information.


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To edit an existing user: Locate the user from the list and click the 3 Dots next to their name and select Edit.

Step 5: Assign a Role
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In the user details section, select the desired role from the Role dropdown menu:
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Admin
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Dispatcher
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Sales
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Accounting
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Step 6: Save Changes
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After selecting the appropriate role, click Save to update the user’s permissions.
Note: Inform the user about their role and its associated permissions. This ensures they understand their responsibilities and access within the system.
Need Help?
If you have any questions or require further assistance, please reach out to our support team:
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Email us at support@superdispatch.com.
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Click on the chat icon in the bottom right-hand corner of your screen to start a conversation.