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Welcome to Super Dispatch Help Center

How to Import Carriers via CSV

Table of Contents

    Introduction

    The Carrier Import feature in Shipper TMS allows shippers to quickly add or update multiple carriers at once by uploading a CSV file. This feature is designed to streamline the process of managing carrier relationships, whether you're onboarding new partners or updating existing records.

    How to Import Carriers via CSV

    Follow the steps below to upload your carrier list into the Manage Carriers section of Shipper TMS.

    Step 1: Prepare Your CSV File

    Before uploading, make sure your file meets the following requirements:

    • File format: CSV (.csv)
    • Maximum size: 10 MB
    • Maximum rows: 5000 carriers per file

    Step 2: Required and Optional Fields

    Your CSV file must include at least one of the following required fields per row:

    • USDOT Number
    • Carrier Status – Must be either Approved or Blocklisted

    You can also include these optional fields to help manage your carriers more effectively:

    • Certificate of Insurance Holder
    • Certificate Expiration Date
    • External ID
    • Legal Carrier Name

    Step 3: Enable Instant Booking (Optional)

    If you want a carrier to be eligible for Instant Booking, be sure to:

    • Set their Status to Approved

    Instant Booking is only available for carriers with Approved status. 

    Note: To learn more go to How to Mark Carriers as “Can Instantly Book” in Shipper TMS

    Step 4: Import Settings

    During the import process, you can choose to:

    • Update existing carriers – This option will override any matching carriers already in your system based on USDOT or MC Number.
    • Upload multiple files – There are no limits to the number of CSVs you can upload. Each one will be processed separately.

    Step 5: Upload and Monitor Status

    Once uploaded, the import process will begin. Shippers will receive a confirmation email detailing the success or failure of each carrier row.

    If any carriers in your list do not already have a Super Dispatch account, they will automatically receive an invitation to join the platform.

    Best Practices

    • Double-check that either USDOT or MC Number is included for each carrier.
    • Use consistent formatting for fields like dates and carrier names to avoid errors.
    • Always review your import status email for any failed records and correct them for re-upload.

    Need Help?

    If you have questions about formatting your CSV file or experience issues with the import, our support team is here to help. You can contact us at support@superdispatch.com or click the chat icon in the bottom-right corner of your screen to start a conversation.