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Subscription Details and Usage in Shipper TMS

Sam
Updated

Introduction

The Subscription Details page in Shipper TMS shows your monthly usage, your billing information, and your recent invoices in one place. You can see how many VINs you've posted and delivered, how many SuperPay transactions you've processed, and how close you are to your plan limits.

Note: Only users with the Admin or Accountant role can see Subscription Details.

How to Open Subscription Details

  • Click your account name in the lower-left corner of Shipper TMS.
  • Select Subscription Details.
Shipper TMS account menu opened from the lower-left corner with an arrow pointing to Subscription Details, below Profile, Manage Users, and Settings

Monthly Usage

The Monthly Usage section shows your usage for the current billing cycle and when it was last updated.

Usage Type What It Counts
Delivered VINs Unique vehicles marked as delivered during the billing cycle.
Posted VINs Unique vehicles posted to the Super Loadboard during the billing cycle.
SuperPay Transactions SuperPay transactions processed during the billing cycle.
Pricing Insights API Calls Calls made to the Super Dispatch pricing tool.

For delivered and posted VINs, a progress bar shows how much of your plan limit you've used, such as 11 / 100.

Monthly Usage section in Shipper TMS showing the billing cycle dates, the last updated time, progress bars for Delivered VINs and Posted VINs against plan limits, and the SuperPay Transactions count
Important: Overage fees apply when your posted or delivered VINs go over your plan limits.
How pricing works: With tiered pricing, your charge depends on which usage range (tier) you fall into each month. With volume-based pricing, you're charged for exactly how much you use.

Updating Your Billing Information

If you have a credit or debit card on file, click Update Billing Info to change your payment details.

Note: If there's no card on file, the billing information section doesn't appear. Super Dispatch sends card details securely to our billing provider and doesn't store card information itself.

Viewing Your Invoices

The Invoices section shows your six most recent invoices. They aren't limited to the last six months and can include both recurring subscription invoices and one-time charges, such as failed SuperPay transaction fees.

Column What It Shows
Invoice Date The date the invoice was created.
Status Paid, Payment Due, or Posted.
Invoice # The invoice number assigned when the invoice was sent.
Invoice Total The total amount of the invoice.

To download an invoice, click the download icon to the right of the invoice total.

Invoices section in Shipper TMS listing five invoices with their dates, Posted, Payment Due, and Paid statuses, invoice numbers, totals, and a download icon on each row

When Invoices Are Due

You have 28 days to pay each invoice. While it's within that window, the invoice shows a Payment Due status.

For example, usage for March is invoiced on April 1, and payment is due by April 28. If it isn't paid by then, the subscription becomes past due and may be canceled automatically by our payment processor.

Next Steps

Need to add or remove users on your plan? Learn how to manage your user seats.

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