Introduction
To protect the security, accuracy, and reliability of the Super Dispatch Driver App, each driver must use their own individual account. Account sharing is not allowed and may result in forced logouts, temporary login blocks, or account restrictions.
This article explains why account sharing is restricted, how device limits work, what drivers may see when limits are reached, and how drivers and carriers can stay compliant.
Why Account Sharing Is Not Allowed
The Driver App is designed to track actions, locations, and load activity at the individual driver level. When multiple people use the same login, the system can no longer reliably associate actions with the correct driver.
Increased Risk of Fraud
Each driver account represents responsibility for inspections, pickups, and deliveries. When accounts are shared, it becomes difficult to verify who performed specific actions, increasing fraud risk and complicating investigations.
Understanding Account Compromise & Load Fraud
Inaccurate Location Tracking
The Driver App relies on real-time GPS data for routing, ETAs, pickup verification, and shipper visibility. If multiple devices are logged in from different locations at the same time, the system cannot reliably determine a driver's true location.
Data Sync and Load Management Issues
Using the same account across multiple devices can interfere with how data syncs in the app and may result in unsynced inspections or photos, missing pickup or delivery updates, and lost or overwritten load data.
How Sync Works in the Driver App
Driver App Device Limits
To prevent these issues, Super Dispatch limits how many devices can be actively logged into a single driver account.
| Rule | Description |
|---|---|
| Maximum active devices | Drivers can be logged in on up to 3 devices at one time |
| Daily device switching limit | Drivers can switch devices up to 3 times per day |
| Cooldown period | Excessive switching triggers a 30-minute login block |
What Drivers See During the Enforcement Period
When enforcement is active, the Driver App shows clear in-app messages explaining how device limits work and what happens when a driver signs in to additional devices.
What Drivers See at Login
When a driver attempts to log in to a 4th device while already signed in on three active devices, a warning appears before access is granted.
If they continue:
- The login is allowed
- Other devices are logged out automatically
- Only the three most recently active devices remain logged in
- Any unsynced data on logged-out devices may be lost
Being Logged Out of Another Device
If a driver is logged out because the account was just signed in on another device, they will see a message explaining why access was removed.
- The logout happens automatically to protect the account
- The driver can sign back in once device limits allow
- If the activity was not authorized, the driver should contact their carrier
30-Minute Login Block After Excessive Device Switching
To prevent repeated device switching that can cause data loss, the Driver App temporarily blocks logins once the daily new-device limit is reached.
- Drivers can switch devices up to 3 times per day
- After that, the account is blocked for 30 minutes
- No logins are allowed during the cooldown
- The block clears automatically after 30 minutes
Carrier Responsibilities
- Assign each driver their own unique login
- Do not request or allow account sharing
- Remove inactive drivers from Carrier TMS
- Confirm unused devices are logged out
Driver Responsibilities
- Do not share login credentials
- Log out before switching devices
- Report suspected unauthorized access immediately
Policy Enforcement
Accounts showing suspicious login behavior may be reviewed. Enforcement actions can include forced logouts on older devices, temporary login blocks, and account restrictions for repeated violations.
Next Steps
Use the resources below to learn more about secure login practices and account protection.