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Welcome to Super Dispatch Help Center

How to Send a Load Request In The Driver App

Table of Contents

    How to Send a Load Request

    When you find a load on the Super Loadboard that matches your route and availability, you can submit a Load Request to let the shipper know you're interested.

    Sending a load request does not automatically book the load — the shipper must review and approve your request before it becomes confirmed.

    Before You Send a Request

    Make sure you review all load details carefully before submitting your request.

    • Pickup and delivery locations
    • Vehicle details
    • Offered price
    • Payment terms
    • Pickup window
    Tip: Double-check your availability and route before sending a request. Fast and reliable communication increases your chances of being selected.

    How to Send a Load Request In Driver App

    Sending a load request is quick and can be done from both Carrier TMS and the Driver App. Once submitted, the shipper reviews your request and updates the status accordingly.

    Step 1: Open the Load

    From the Super Loadboard, click or tap on the load to open the full details page.

    Step 2: Review the Offer

    Confirm the price, payment terms, and vehicle information. Some loads may allow you to submit your own rate if negotiation is enabled.

    Step 3: Submit Your Request

    1. Click or tap Request Load.
    2. Confirm your rate (if applicable).
    3. Add any optional notes for the shipper.
    4. Submit your request.

    After submission, the request status will update to show it has been sent.

    Important: The load is not confirmed until the shipper approves your request. Do not dispatch a driver until the load status shows as confirmed.

    What Happens After You Send a Request?

    Status What It Means
    Requested Your request has been sent and is awaiting shipper review.
    Accepted The shipper approved your request. The load is now confirmed.
    Declined The shipper chose another carrier or declined the request.

    How to Improve Your Approval Rate

    • Keep your carrier profile and insurance up to date
    • Respond quickly to shipper messages
    • Maintain strong performance ratings
    • Submit competitive and realistic rates

    Shippers often review multiple requests, so submitting clear and complete information can help you stand out.