Introduction
SuperPay allows shippers to send ACH payments directly to carriers inside Super Dispatch — without sharing bank details or managing payments outside the platform.
Once an order is delivered and inspection requirements are completed in the Driver App, SuperPay makes it easy to initiate payment from Shipper TMS.
How to Set Up SuperPay in Shipper TMS
Follow the steps below to complete SuperPay setup inside your Shipper TMS account.
Access Your Shipper Dashboard
Log in to Shipper TMS using your Super Dispatch credentials.
Submit Required Details and Documents for Shipper Verification
Before setting up SuperPay, your shipper account must submit the required information and documents for verification review. This helps ensure secure and compliant payments across the platform. Once your verification status shows as Pending (In Review), you can proceed with SuperPay setup.
Open SuperPay Settings
Click your Profile icon in the bottom-left corner and select Settings, then choose SuperPay.
Click Set Up SuperPay to begin.
Step 1: Add Business Details
Enter your company's business information as requested. Follow the instructions carefully and make sure all provided information is accurate. Unverifiable information may result in delays during the review process from our payment processor.
Step 2: Tell Us How You Will Use SuperPay
a. Choose your estimated average SuperPay payment volume
Select the estimated average monthly amount you expect to pay carriers through SuperPay.
b. If your SuperPay payment volume exceeds $10,000 per month
You will be asked to provide additional details about your payment process and how your business is organized.
Step 4: Add Owner or Representative Information
a. Add the first owner or representative
Provide information for the owner or authorized representative. Anyone with 25% or more ownership must be listed as an Owner. You can complete this step yourself if you have the owner's details at hand, or you can send the owner a request via email so they can fill in their personal information directly — without needing to share it with you.
b. Add additional owners or representatives
If more than one person holds 25% or more ownership, all of them must be listed. The list view shows how many owners you have added manually or requested via email, so you can track which owner details are complete and add more as needed.
Step 6: Add Bank Account Details
Enter your business bank account details so payments can be sent to carriers.
- Bank account number
- Routing number
- Account holder name
Step 7: Verify Bank Account (Micro-Deposit Verification)
Depending on your bank, verification will happen one of two ways:
- Instant: One micro-deposit sent to your bank account within minutes
- Standard: Two small deposits and one withdrawal (equal to their combined total) sent within 1–2 business days
- Look for transactions labeled AcctVerify
- All amounts must be entered to complete verification
Step 8: Start Using SuperPay
Once your bank account is verified and your business and payment activity verification is successful, SuperPay will be active and available as a payment method for carrier payments.
Common Errors and Troubleshooting
Below are common issues shippers encounter during SuperPay setup.
| Issue | How to Resolve |
|---|---|
| Micro-deposits not found | Search your bank statement for AcctVerify and wait up to 2 business days. |
| Verification button disabled | All amounts must be entered, including the withdrawal total. |
| Incorrect amounts entered | Re-check your bank statement and try again. |
Next Steps
If you're unable to complete setup or have compliance-related questions, contact our support team directly.