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How To Setup SuperPay In Shipper TMS

Sam
Updated

Introduction

SuperPay lets shippers send ACH payments to carriers inside Super Dispatch, without sharing bank details or managing payments outside the platform. Once an order is delivered and the inspection requirements are completed in the Driver App, you can pay the carrier right from Shipper TMS. This article shows how to set up SuperPay.

Note: Super Dispatch facilitates the payment process but doesn't guarantee payment. If a payment issue comes up, carriers may still need to work directly with the shipper to resolve it.

Before You Start

Your shipper account must submit its verification details and documents first. Once your verification status shows Pending (In Review), you can set up SuperPay. See Verified Shipper Requirements for what to submit.

How to Set Up SuperPay in Shipper TMS

Step 1: Log In to Shipper TMS

  • Log in to Shipper TMS with your Super Dispatch username and password.
Shipper TMS login page with Username and Password fields and a Log In button

Step 2: Open SuperPay Settings

  • Click your name in the lower-left corner and select Settings.
Shipper TMS account menu with Settings highlighted between Profile and Log Out
  • In the Settings menu, click SuperPay.
Shipper TMS Settings menu with SuperPay highlighted below General
  • Click Setup SuperPay.
SuperPay page in Shipper TMS with the Setup SuperPay button highlighted

Step 3: Add Your Business Details

  • Some fields are filled in for you. Review them carefully and complete the rest, including your legal business name, business type, Employer Identification Number (EIN), industry, and a description of your business.
  • Add your business address, phone number, and website.
  • Accept the verification and platform terms, then click Continue.
Business Details form with Legal Business Name, Doing Business As Name, Business Type, Employer Identification Number, Industry, and Description fields
Business Contact form with accepted business address requirements, address, phone, and website fields, and a Terms and Conditions checkbox
Important: Make sure all information is accurate. Information the payment processor can't verify may delay your review. You must accept the SuperPay Terms and Conditions to continue.

Step 4: Tell Us How You'll Use SuperPay

  • Under Expected SuperPay Activity, select how much you expect to pay carriers each month.
Expected SuperPay Activity section asking how much you pay carriers per month, with a Select range dropdown and a Continue button
  • If you expect to pay more than $10,000 a month, you'll be asked for more details about your payment process and business operations, and to upload bank statements.
Expected SuperPay Activity form for higher volumes with payment, Business Operations, and Bank Statements upload sections

Step 5: Add Owner or Representative Information

  • Add details for anyone who owns 25% or more of the business. At least one person must be listed as a control officer, such as the CEO, COO, CFO, or President.
  • Choose I'll enter the details myself, or Send a link to the business owner so they can enter their personal information directly.
Owner/Representative screen explaining business ownership requirements, with options to enter the details yourself or send a link to the business owner
  • The Representative summary shows each owner you've added and whether their details are Filled, Invited, or Expired. Click Add another owner to add more.
  • Click Submit now, or Continue and submit later if you're still waiting on owner details.
Representative summary listing owners with Filled, Invited, and Expired statuses, an Add another owner link, and Submit now and Continue and submit later buttons
Note: You can submit before every owner finishes their form, but it may delay the review. We recommend waiting until all owner details are filled in.

Step 6: Add Your Bank Account

  • Enter the account holder name, routing number, and account number for your business bank account, then click Submit.
Bank Account form with Account Holder Name, Routing Number, Account Number, and Confirm Account Number fields, a check diagram showing where to find them, and a Submit button

Step 7: Verify Your Bank Account

Depending on your bank, verification happens one of two ways:

  • Instant: One micro-deposit arrives within minutes.
  • Standard: Two small deposits and one withdrawal equal to their total arrive within 1–2 business days.

Look for transactions labeled AcctVerify and enter all of the amounts to finish verification.

Step 8: Start Using SuperPay

Once your bank account and business are verified, SuperPay is turned on and available as a payment method for your carrier payments.

Troubleshooting

Issue How to Fix It
Can't find the micro-deposits Search your bank statement for AcctVerify and allow up to 2 business days.
Verify button is grayed out Enter every amount, including the withdrawal total.
Entered the wrong amounts Check your bank statement again and re-enter them.

Next Steps

SuperPay is set up. Make it the default payment method for every new order.

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