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Welcome to Super Dispatch Help Center

How To Setup SuperPay In Shipper TMS

Table of Contents

    Introduction

    SuperPay allows shippers to send ACH payments directly to carriers inside Super Dispatch—without sharing bank details or managing payments outside the platform.

    Once an order is delivered and inspection requirements are completed in the Driver App, SuperPay makes it easy to initiate payment from Shipper TMS. Payments are not automatic and must be triggered by the shipper.

    Note: Super Dispatch facilitates the payment process but does not guarantee payment. If a payment issue occurs, carriers may still need to work directly with the shipper for resolution.

    How to Set Up SuperPay in Shipper TMS

    Follow the steps below to complete SuperPay setup inside your Shipper TMS account.

    Step 1: Confirm Shipper Verification

    Before setting up SuperPay, your shipper account must be verified. This helps ensure secure and compliant payments across the platform.

    View Verified Shipper Requirements 

    Step 2: Access Your Shipper Dashboard

    Log in to Shipper TMS using your Super Dispatch credentials.

    Step 3: Open SuperPay Settings

    Click your Profile icon in the bottom-left corner and select Settings, then choose SuperPay.

    SuperPay option

    Click Set Up SuperPay to begin.

    Step 4: Add Business Details

    Enter your company’s business information as requested.

    Note: You must accept the SuperPay Terms and Conditions to continue.

    Step 5: Add Owner or Representative Information

    Provide information for the owner or authorized representative. Anyone with more than 25% ownership must be listed as an Owner.

    Step 6: Add Bank Account Details

    Enter your business bank account details so payments can be sent to carriers.

    • Bank account number
    • Routing number
    • Account holder name

    Step 7: Verify Bank Account (Micro-Deposits)

    Two small deposits and one withdrawal (equal to their total) will be sent to your bank account within 1–2 business days.

    • Look for transactions labeled AcctVerify
    • All three amounts must be entered to complete verification

    Step 8: Start Using SuperPay

    Once your bank account is verified, SuperPay will be active and available as a payment method on eligible orders.

    Common Errors and Troubleshooting

    Below are common issues shippers encounter during SuperPay setup.

    Issue How to Resolve
    Micro-deposits not found Search your bank statement for AcctVerify and wait up to 2 business days.
    Verification button disabled All three amounts must be entered, including the withdrawal total.
    Incorrect amounts entered Re-check your bank statement and try again.

    Next Steps

    If you’re unable to complete setup or have compliance-related questions, contact our compliance team directly.

    Contact SuperPay Support