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Welcome to Super Dispatch Help Center

How To Rate a Shipper in Carrier TMS

Table of Contents

    Introduction

    Rating shippers in Carrier TMS builds transparency and accountability across the platform. Your feedback helps other carriers make informed decisions and helps shippers improve their service.

    Note: You can only rate a shipper after completing an accepted load with that shipper.

    How to Rate a Shipper in Carrier TMS

    Step 1: Open the Shipper Profile

    • Open a completed load in Carrier TMS.
    • In the Customer Information section, click the shipper's name to open their profile.
    Completed load in Carrier TMS with the shipper name highlighted in the Customer Information section

    Step 2: Click Rate Shipper

    • On the shipper's profile, click Rate Shipper.
    Shipper profile in Carrier TMS with the Rate Shipper button in the upper-right corner

    Step 3: Choose Your Rating

    • Select Positive or Negative.
    • Choose one or more reasons that apply, such as On-Time Payment, Good Communication, or Accurate Information.
    • Optionally, add a comment of up to 280 characters.
    Rate Shipper window with Positive and Negative rating options
    What went well? section with the On-Time Payment, Good Communication, and Accurate Information checkboxes and a Tell more about it comment field limited to 280 characters
    Community Standards: Comments must stay professional and respectful. Ratings or comments with profane language, slurs, or discriminatory language based on race, sex, religion, national origin, or other protected characteristics violate Super Dispatch's community standards and will be removed.

    Step 4: Submit Your Rating

    • Submit the rating to finish.
    • Positive ratings are published right away.
    • Negative ratings stay pending for 10 days before they become public.

    Step 5: View Your Rating

    • Your rating shows in the rating summary in the upper-right corner of the shipper's profile.
    • It's also listed on the Ratings tab.
    Shipper profile in Carrier TMS showing the overall rating percentage in the upper-right corner and the submitted rating on the Ratings tab

    Step 6: Edit or Delete a Rating

    • Click the pencil (edit) icon on your rating to change or remove it.
    Ratings tab on a shipper profile with the pencil edit icon highlighted on a submitted rating

    Who Can Rate Shippers?

    • Owner-operators: Can rate shippers from Carrier TMS and from the Driver App, if the driver account is active.
    • Fleet dispatchers: Can rate shippers from Carrier TMS.
    Note: Companies created before November 16, 2021, with two or more active drivers may not have rating permissions turned on by default. You can manage driver permissions in Carrier TMS settings.

    How Rating Percentages Are Calculated

    • Positive ratings count as 1 point.
    • Negative ratings count as 0 points.

    Overall rating percentage = number of positive ratings ÷ total ratings

    If you believe a rating was submitted incorrectly, email the Disputes team at disputes@superdispatch.com.

    Next Steps

    Learn how ratings work across Super Dispatch, including how shippers rate carriers.