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Welcome to Super Dispatch Help Center

How To Rate a Shipper in Carrier TMS

Table of Contents

    Introduction

    Rating shippers in Carrier TMS helps create transparency and accountability across the platform. Your feedback helps other carriers make informed decisions and helps shippers improve their service.

    Note: You can only rate a shipper after completing an accepted load with that shipper.

    How to Rate a Shipper in Carrier TMS

    Follow the steps below to submit a rating for a shipper you’ve worked with.

    Step 1: Open the Shipper Profile

    Ratings are submitted directly from the shipper’s profile.

    • In Carrier TMS, locate the Shipper Name within the Shipper / Customer section of a completed load.
    • Click the shipper name to open their profile.

     

    Step 2: Select “Rate Shipper”

    Once you’re on the shipper’s profile, you’ll see the option to submit a rating.

    • Click Rate Shipper.

     

    Step 3: Choose Your Rating

    Select whether your experience was positive or negative.

    • Select your rating.
    • Choose one or more reasons that apply.
    • Optionally, add a comment (up to 280 characters).

     

     

    Step 4: Submit Your Rating

    Submit your rating to complete the process.

    • Positive ratings are published immediately.
    • Negative ratings enter a 10-day pending period before becoming publicly visible.

    Step 5: View Your Rating

    After submission, your rating appears on the shipper’s profile.

    • Displayed in the top-right rating summary
    • Visible under the Ratings tab

     

    Step 6: Edit or Delete a Rating

    You can update or remove your rating if needed.

    • Click the Edit icon in the rating section.

    Who Can Rate Shippers?

    Rating permissions depend on your account type and signup date.

    • Owner-Operators: Can rate shippers from Carrier TMS and the Driver App (if the driver account is active).
    • Fleet Dispatchers: Can rate shippers from Carrier TMS.
    Note: Companies created before November 16, 2021 with two or more active drivers may not have rating permissions enabled by default. Driver permissions can be managed in Carrier TMS settings.

    How Are Rating Percentages Calculated?

    Shipper ratings are calculated based on completed ratings.

    • Positive ratings count as 1 point
    • Negative ratings count as 0 points

    Formula:
    (Number of Positive Ratings ÷ Total Ratings) = Overall Rating Percentage

    Next Steps

    You can review your ratings at any time from your Carrier Profile, or contact our Disputes team if you believe a rating was submitted incorrectly.