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Welcome to Super Dispatch Help Center

How To Rate A Carrier In Shipper TMS

Table of Contents

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    Introduction

    Carrier ratings help maintain trust and accountability across the Super Dispatch marketplace. After completing a load, shippers can rate carriers to share their experience, help other shippers make informed decisions, and promote reliable partnerships.

    What Are Carrier Ratings?

    Ratings allow shippers to evaluate carriers after a completed load. These ratings are visible across the platform and reflect a carrier's reliability, communication, and overall performance.

    How to Rate a Carrier in Shipper TMS

    Follow the steps below to submit a carrier rating from Shipper TMS.

    Step 1: Open the Carrier Profile

    In Shipper TMS, navigate to the carrier's profile using the Carrier Management section or from a previously completed load.

    Step 2: Rate the Carrier

    From the carrier profile, click Rate Carrier.

    Select a rating, choose any applicable reasons, and optionally add comments (up to 280 characters).

    Step 3: Submit the Rating

    Click Submit to finalize your rating.

    How Carrier Ratings Are Published

    Carrier ratings are handled differently depending on whether the feedback is positive or negative.

    Rating Type Visibility Notes
    Positive Published immediately Visible to all users as soon as submitted
    Negative Pending for 10 days Allows time for review or dispute before becoming public

    Who Can Rate Carriers?

    Any Shipper TMS user with the Update Carrier Profile permission can submit ratings. This permission is enabled by default for Admins and Dispatchers.

    Can I Edit or Delete a Rating?

    Yes. Ratings can be edited or deleted at any time by returning to the carrier's profile and selecting the edit icon in the Ratings section.

    How to Dispute a Negative Rating

    If you believe a negative rating is inaccurate or unfair, you can request a review through the arbitration process.

    Step 1: Contact the Arbitration Team

    Email disputes@superdispatch.com to initiate a dispute.

    Step 2: Provide Required Information

    In your email, please include all of the following information. Incomplete submissions may delay the review process.

    • Your contact information
    • Carrier company name or USDOT number
    • Associated Load ID
    • Dispatch sheet and/or Bill of Lading (BOL)
    • Supporting documentation (screenshots, messages, photos)
    • A brief explanation of the issue
    Important: All of the items above are required to open a dispute. Missing information will prevent the Arbitration team from processing your request and may result in delays.

    Step 3: Allow Time for Review

    The Arbitration team will review your submission and follow up via email within approximately 10 business days.

    Next Steps

    Once you've submitted or reviewed a carrier rating, you may want to take additional action — whether that's reviewing carrier performance, managing future bookings, or contacting our team to resolve a rating dispute.