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Welcome to Super Dispatch Help Center

How can I dispute a negative rating?

Table of Contents

    Introduction

    This article explains how to dispute a negative rating on Super Dispatch. While rating disputes are not handled automatically, our Compliance team reviews disputes manually to ensure fairness and accuracy across the platform.

    If you believe a rating was left in error or does not accurately reflect the experience, you can submit a dispute for review by following the steps below.

    Important: Rating disputes must be submitted within 90 days from the date the rating was posted. Disputes submitted after this window will not be reviewed.

    Rating Dispute Eligibility

    Before submitting a dispute, make sure your request meets the requirements below.

    Requirement Details
    Timeframe Disputes must be submitted within 90 days of the rating being posted
    Associated Load The rating must be tied to a specific load on Super Dispatch
    Supporting Evidence Documentation is required to support your dispute

    How to Dispute a Rating

    Follow the steps below to submit a rating dispute for review.

    Step 1: Contact the Compliance Team

    Start the dispute process by contacting our Compliance team directly.

    Email the Disputes Team 

    Step 2: Complete the Dispute Form

    Once you contact the Compliance team, you’ll receive a dispute form. Fill out the form completely and include all required details.

    Required Information Examples
    Your contact details Name, email, phone number
    Company information Company name or USDOT number
    Load details Load ID tied to the rating
    Documentation Dispatch sheet, BOL, screenshots, messages
    Explanation Description of why the rating is disputed
    Tip: Providing complete documentation upfront helps reduce back-and-forth and speeds up the review process.

    Step 3: Submit the Dispute

    Submit the completed form and all supporting documents by replying directly to the Compliance team’s email thread.

    Step 4: Review Period

    After submission, the Compliance and Arbitration team will review your dispute.

    • Typical review time is 3–4 weeks
    • Additional information may be requested if needed

    Step 5: Receive the Final Decision

    Once the review is complete, you’ll receive the final decision via email. Decisions are based on the documentation and platform policies.

    Next Steps

    If you’ve recently received a rating and believe it does not reflect the actual service provided, submit your dispute as soon as possible to stay within the 90-day review window.

    Start a Rating Dispute