Introduction

Ratings on Super Dispatch are essential for fostering trust and transparency between Shippers and Carriers. This guide covers how the ratings system works, who can rate, how ratings are calculated, and how to dispute negative ratings.

What Are Ratings?

Ratings allow Shippers and Carriers to evaluate each other after completing a load. They help other users make informed decisions about partnerships and ensure a trustworthy marketplace. Super Dispatch’s rating system is designed to reflect the quality and reliability of users on the platform.

How to Rate a Shipper

Below, we will show you how to rate a Shipper in Carrier TMS:

Step 1: Navigate to the Shipper’s Profile

• Go to the loads page in the Carrier TMS or Mobile App.

• Click on the Shipper’s name to access their profile.

Step 2: Rate the Shipper

• Click the “Rate Shipper” button.

  

• Select a rating, choose applicable reasons, and add comments (max 280 characters).

Step 3: Submit the Rating

• Click “Submit.”

• Positive ratings are published immediately, while negative ratings remain in a pending status for 10 days.

How to Rate a Carrier

Below, we will show you how to rate a Carrier in Shipper TMS:

 

Step 1: Navigate to the Carrier’s Profile

• In Shipper TMS, access the Carrier’s profile from the Carrier Management section.

Step 2: Rate the Carrier

• Click “Rate Carrier.”

• Select a rating, choose applicable reasons, and add comments (max 280 characters).

Step 3: Submit the Rating

• Click “Submit.”

• Positive ratings are published immediately, while negative ratings remain in a pending status for 10 days.

Who Can Rate?

Below, we will go over which user types have the ability to rate inside both Carrier TMS, Shipper TMS, and the Driver App.

Shippers:

• Any user with the “Update Carrier Profile” permission in Shipper TMS (default for Admins and Dispatchers).

Carriers:

• Owner Operators: Can rate Shippers by default from the Carrier TMS or Mobile App.

• Fleet Dispatchers: Can rate by default in the Carrier TMS.

• Fleet Drivers: Permissions depend on the company’s signup date and driver settings. Admins can manage driver rating permissions in the Driver App section of Carrier TMS.​

Can I Update My Rating?

Yes! Ratings can be edited or deleted anytime by navigating to the Carrier or Shipper’s profile and clicking the Edit icon in the Ratings section.

How to Dispute a Negative Rating

Below, we will walk you through how to Dispute a Negative Rating:

Step 1: Contact Arbitration

• Email disputes@superdispatch.com to initiate the dispute process.

Step 2: Provide Required Information

• Submit the following details:

• Your contact information.

• The company name or USDOT in question.

• The load ID associated with the dispute.

• Dispatch Sheet and/or BOL.

• Supporting evidence (e.g., text messages, screenshots).

• A description of the issue.

Step 3: Allow for Review

• The Arbitration team will review your submission within 10 business days. You’ll receive an email with the outcome.

Tips for Disputing Ratings

• Provide Evidence: Strong documentation improves your chances.

• Use the Pending Period: Take advantage of the 10-day waiting period to resolve issues directly with the rating giver.

• Avoid Retaliation: Retaliatory ratings harm marketplace trust and are discouraged.

Need Help?

If you have questions or need assistance with Ratings or anything else on Super Dispatch, please contact our support team. You can reach us via email at disputes@superdispatch.com, or click on the chat icon in the bottom right-hand corner of your screen to start a conversation. We’re here to help and look forward to assisting you!