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How To Rate A Carrier In Shipper TMS

Sam
Updated

Introduction

Carrier ratings help keep the Super Dispatch marketplace trustworthy. After a completed load, shippers can rate carriers in Shipper TMS to share their experience, help other shippers make informed decisions, and support reliable partnerships.

Ratings are visible across the platform and reflect a carrier's reliability, communication, and overall performance.

How to Rate a Carrier in Shipper TMS

Step 1: Open Manage Carriers

  • In Shipper TMS, click Manage Carriers at the bottom of the left-hand menu.
Shipper TMS All Orders page with Manage Carriers highlighted at the bottom of the left-hand menu

Step 2: Open the Carrier's Profile

  • Find the carrier on the Recent Carriers, Approved, Can Instantly Book, or Private Network tab.
  • Click the carrier's name to open their profile.
Manage Carriers page in Shipper TMS on the Recent Carriers tab with a carrier name highlighted

Step 3: Click Rate Carrier

  • Click Rate Carrier under the rating summary in the upper-right corner of the profile.
Carrier profile in Shipper TMS with an arrow pointing to the Rate Carrier button under the rating percentage

Step 4: Choose Your Rating and Submit

  • Under Rate your recent experience, select Positive or Negative.
  • Choose any reasons that apply, such as On-Time Transport, Good Communication, or Good Customer Service.
  • Optionally, add a comment of up to 280 characters. Comments are publicly visible.
  • Click Submit.
Carrier rating window with Negative and Positive options, What went well? checkboxes for On-Time Transport, Good Communication, and Good Customer Service, a 280-character comment field, and Cancel and Submit buttons
Community Standards: Comments must stay professional and respectful. Ratings or comments with profane language, slurs, or discriminatory language based on race, sex, religion, national origin, or other protected characteristics violate Super Dispatch's community standards and will be removed.

How Carrier Ratings Are Published

Rating Type Visibility Notes
Positive Published right away Visible to all users as soon as it's submitted.
Negative Pending for 10 days Allows time for review or dispute before it becomes public.

Who Can Rate Carriers?

Any Shipper TMS user with the Update Carrier Profile permission can submit ratings. This permission is on by default for Admins and Dispatchers.

Can I Edit or Delete a Rating?

Yes. Go back to the carrier's profile and click the pencil (edit) icon on your rating in the Ratings tab.

How to Dispute a Negative Rating

If you believe a negative rating is inaccurate or unfair, you can ask the Arbitration team to review it.

Step 1: Email the Arbitration Team

  • Email disputes@superdispatch.com to open a dispute.

Step 2: Include the Required Information

  • Your contact information
  • Carrier company name or USDOT number
  • Load ID
  • Dispatch sheet and/or Bill of Lading (BOL)
  • Supporting documents, such as screenshots, messages, or photos
  • A short explanation of the issue
Important: All of the items above are required to open a dispute. Missing information will delay the review.

Step 3: Allow Time for Review

  • The Arbitration team will review your request and reply by email within about 10 business days.

Next Steps

Learn how ratings work across Super Dispatch for shippers and carriers.

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