Introduction
After completing a load, drivers can rate the shipper they worked with right from the Driver App. Shipper ratings add transparency to the platform and help other carriers know what it's like to work with a shipper.
Note: Shipper ratings are only available when Rating Management is turned on for the driver. With this setting on, drivers also get a push notification when your company receives a new rating.
Learn more in How To Manage Driver Permissions In Carrier TMS.
How to Rate a Shipper in the Driver App
Step 1: Open Your Profile
- Open the Super Dispatch Driver App.
- Tap the Profile icon, the rightmost icon at the bottom of the screen.
Step 2: Tap Your Company Name
- On the Profile page, tap your company name near the top of the screen.
Step 3: Tap Overview
- On the Carrier Profile screen, tap Overview.
Step 4: Open Ratings to Give
- Scroll down to the Ratings section.
- Tap Ratings to Give to see completed loads waiting for your shipper rating.
Step 5: Rate the Shipper
- Tap Rate Shipper and choose Positive or Negative.
- Optionally, leave a comment about your experience.
Community Standards: Comments must stay professional and respectful. Ratings or comments with profane language,
slurs, or discriminatory language based on race, sex, religion, national origin, or other protected characteristics violate
Super Dispatch's community standards and will be removed.
If you believe a rating needs review, email the Disputes team at disputes@superdispatch.com.
Next Steps
Learn how ratings work across Super Dispatch, including when ratings become public.