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Welcome to Super Dispatch Help Center

How To Rate a Shipper in the Driver App

Table of Contents

    Introduction

    After completing a load, drivers can rate the shipper they worked with directly from the Driver App. Shipper ratings help create transparency on the platform and allow other carriers to better understand what it’s like working with a specific shipper.

    This guide walks through how to leave a shipper rating from the Driver App and where those ratings appear once submitted.

    Note: Shipper ratings are only available if Enable Rating Management is turned on in Driver App settings.

    Learn About Driver Rating Permissions

    How to Rate a Shipper in the Driver App

    Step 1: Open the Driver App

    Launch the Super Dispatch Driver App on your mobile device.

    Step 2: Tap on “Profile”

    From the main screen, tap the Profile icon. This is the rightmost icon at the bottom of the screen.

    Step 3: Tap on Your Company Name

    On the Profile page, tap your Company Name, which appears near the top of the screen.

    Step 4: Go to “Overview”

    Tap the Overview section to view your company activity and performance.

    Step 5: Scroll to the “Ratings” Section

    Scroll down until you see the Ratings section.

    Step 6: Tap “Ratings to Give”

    This section shows any completed loads that are waiting for you to submit a shipper rating.

    Step 7: Rate the Shipper

    Tap Rate Shipper, select the appropriate rating, and optionally leave a comment to share feedback about your experience.

    Next Steps

    After submitting a rating, you can review shipper ratings from your company profile or contact our Disputes team if a rating needs review.