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Welcome to Super Dispatch Help Center

Phone Verification

Table of Contents

    Introduction

    Phone verification is required for all carriers on Super Dispatch. It confirms your identity, reduces fraud, and makes sure shippers and brokers can reach you about loads. You must verify your phone before your carrier verification can be approved, no matter your carrier type or USDOT status.

    Phone Verification Overview

    Phone verification confirms that the phone number on your carrier profile is valid and reachable. The number comes from your FMCSA or business records and only needs to be verified once, unless it changes later.

    Requirement Required
    Valid phone number on your carrier profile Yes
    Phone call or text message (SMS) verification Yes
    Completed before you submit verification Yes

    How to Verify Your Phone Number

    Step 1: Open Your Carrier Profile

    • Click the profile icon in the lower-left corner of Carrier TMS and select Carrier Profile.
    Carrier TMS profile menu opened from the lower-left corner with Carrier Profile highlighted

    Step 2: Open the Carrier Info Tab

    • Click Carrier Info. If your phone needs to be verified, you'll see a To Do badge on the tab and a yellow banner at the top.
    Carrier Info tab in Carrier TMS with a To Do badge in the profile menu and a yellow phone verification banner above the address fields

    Step 3: Click Verify Now

    • In the banner, click Verify now to open the Phone Verification screen.
    Yellow banner reading Verify your phone number and help us keep our platform secure and your identity safe, with a Verify now button

    Step 4: Choose How to Get Your Code

    • Check the phone number shown from your FMCSA record. If it's wrong, click Update your info on FMCSA.
    • Under Receive code via, choose Call or Text (SMS). You can switch between them at any time.
    Phone Verification screen showing the phone number on the FMCSA record, an Update your info on FMCSA link, and Call and Text (SMS) options

    Step 5: Enter the Verification Code

    • Enter the 6-digit code sent to your phone and click Submit.
    • The code is valid for 10 minutes.
    • You can resend the code after 60 seconds, up to 3 attempts per hour.
    Phone Verification screen with a 6-digit code entered in the Verification code field, a resend timer showing 3 attempts maximum, and a Submit button

    Step 6: Confirm Your Phone Is Verified

    • You'll see Your phone number was verified successfully. The banner goes away, and a verified icon appears next to your phone number.
    Carrier Info tab after verification with the banner removed and a message at the bottom reading Your phone number was verified successfully

    If There's an Issue Verifying Your Phone

    You may see an error if:

    • No phone number is found in your FMCSA or business records
    • The code you entered is incorrect
    • The code couldn't be sent by call or text
    • You've reached the maximum number of attempts

    Follow the on-screen instructions to try again or update your information.

    Phone Verification error reading We couldn't retrieve a phone number, asking you to check your USDOT application
    Verification code field outlined in red with a message that the code is incorrect
    Phone Verification error reading The verification code could not be sent, please try again, with a Resend code button
    Phone Verification screen reading You reached your maximum amount of requests, please try again in an hour, with a Go Back button

    Phone Verification in Your Verification Application

    Phone verification is the first step of the Verification Application.

    If Your Phone Isn't Verified

    • Phone Verification shows as Step 1, and you can verify right from the application.
    Verification Application on Step 1, Phone Verification, with the phone number from the FMCSA record and Call and Text (SMS) options

    If Your Phone Is Already Verified

    • The step shows as complete. Click Continue to Carrier Info to keep going.
    Verification Application showing Your phone number was verified successfully with a Continue to Carrier Info button

    Next Steps

    Phone verified? Finish the rest of your verification to become a Verified Carrier.