How can I dispute a negative rating? – Super Dispatch

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Introduction

This article explains how to dispute a negative rating on Super Dispatch. While rating disputes are not handled automatically, our Compliance team reviews disputes manually to ensure fairness and accuracy across the platform.

If you believe a rating was left in error or does not accurately reflect the experience, you can submit a dispute for review by following the steps below.

Important: Rating disputes must be submitted within 90 days from the date the rating was posted. Disputes submitted after this window will not be reviewed.

Rating Dispute Eligibility

Before submitting a dispute, make sure your request meets the requirements below.

Requirement	Details
Timeframe	Disputes must be submitted within 90 days of the rating being posted
Associated Load	The rating must be tied to a specific load on Super Dispatch
Supporting Evidence	Documentation is required to support your dispute

How to Dispute a Rating

Follow the steps below to submit a rating dispute for review.

Step 1: Contact the Compliance Team

Start the dispute process by contacting our Compliance team directly.

Email the Disputes Team

Step 2: Complete the Dispute Form

Once you contact the Compliance team, you'll receive a dispute form. Fill out the form completely and include all required details.

Required Information	Examples
Your contact details	Name, email, phone number
Company information	Company name or USDOT number
Load details	Load ID tied to the rating
Documentation	Dispatch sheet, BOL, screenshots, messages
Explanation	Description of why the rating is disputed

Tip: Providing complete documentation upfront helps reduce back-and-forth and speeds up the review process.

Step 3: Submit the Dispute

Submit the completed form and all supporting documents by replying directly to the Compliance team's email thread.

Step 4: Review Period

After submission, the Compliance and Arbitration team will review your dispute.

Typical review time is 10 Days.
Additional information may be requested if needed

Step 5: Receive the Final Decision

Once the review is complete, you'll receive the final decision via email. Decisions are based on the documentation and platform policies.

Next Steps

If you've recently received a rating and believe it does not reflect the actual service provided, submit your dispute as soon as possible to stay within the 90-day review window.

Start a Rating Dispute

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