Introduction

This article walks through the steps required to become a Verified Carrier on Super Dispatch. Follow the instructions below to submit the required information and documents inside Carrier TMS.

Looking for an overview of what Verified Carrier status means and what access it provides?

View Verified Carrier Overview 

Carrier Verification Requirements

All carriers must complete verification before they can request and book loads on the Super Loadboard. Requirements vary slightly depending on carrier type.

Verification Requirements by Carrier Type

Use the table below to understand which verification items are required based on your carrier type.

Carriers With a USDOT Number

Follow the steps below if your carrier operates with a USDOT number.

Step 1: Log Into Carrier TMS

Sign in to your Carrier TMS account.

Step 2: Complete Your Carrier Profile

Ensure your business address and contact information are saved.

Step 3: Upload Your Certificate of Insurance (COI)

Upload your COI inside Carrier TMS and ensure your insurance provider emails it directly to Super Dispatch. Super Dispatch must be listed as the certificate holder.

Need more details about insurance requirements?

View COI Requirements 

Step 4: Upload Your W-9 Form

Upload a signed and dated W-9 form.

Don’t have a W-9 form ready?

Download a Blank W-9 Form 

Step 5: Upload Any Required State Permits

If applicable, upload your State Motor Carrier Permit.

Phone Verification (Required for All Carriers)

All carriers must complete phone verification as part of the verification process, regardless of carrier type or verification status.

Phone verification confirms your identity and is required before a carrier verification request can be submitted or approved.

Where Phone Verification Appears

Phone verification is completed from the Carrier Info tab inside your Carrier Profile.

• A “To Do” badge appears on the Carrier Info tab when phone verification is required
• A Verify Phone Now button is displayed until verification is completed
• A Safer FMCSA Record block is visible on the Carrier Info tab

Starting Phone Verification

When the carrier clicks Verify Phone Now, the Phone Verification page opens.

The phone number shown is pulled from FMCSA or business records.

• The carrier can choose how to receive the verification code:
  • Phone call
  • Text message (SMS)

On each screen, the carrier can switch between call and text if needed.

Verification Code Rules

• If the code is not received, it can be resent after 60 seconds
• The verification code is valid for 10 minutes
• The carrier has 3 attempts per hour to enter the code

If There Is an Issue Verifying the Phone Number

If FMCSA or business records do not contain a phone number, the carrier will see a warning screen prompting them to update their information before continuing.

If an incorrect verification code is entered, an error message is displayed.

If the verification code expires or there is a delivery issue, the carrier will see an error explaining the issue and how to retry.

After Phone Verification Is Completed

Once the phone number is successfully verified:

• The Verify Phone Now button is removed
• A verification icon appears next to the phone number
• The phone number does not need to be verified again unless it is changed

Phone Verification and Becoming a Verified Carrier

If the carrier has not yet submitted a verification request, phone verification appears as a required step when clicking Become Verified Carrier.

Phone verification must be completed before the verification request can be sent.

If the phone number was already verified, this step appears as completed when the carrier begins the verification process.

If you need step-by-step visuals for phone verification, click the button below.

View Phone Verification Steps 

What Happens After You Submit Verification

After your verification request is submitted, your documents are reviewed and your carrier profile is updated based on the results.

• Your status shows as Pending while documents are reviewed
• You’ll receive updates by email and inside Carrier TMS
• Your profile displays the Verified badge once approved

Having trouble with document verification?

Why Can’t My Documents Be Verified? 

Get Verified Now

Once you’ve reviewed the steps above, you can continue or complete your verification directly from your Carrier Profile.

Go to Carrier Profile Contact Compliance