Introduction
SuperPay is a payment method within Super Dispatch. SuperPay automates payments to carriers, helping you streamline the payment process while ensuring accuracy and timeliness. However, depending on the shipper’s actions (or inaction), the payment status and timing can vary. This article explains each possible SuperPay payment scenario and what the different statuses mean inside Carrier TMS and Shipper TMS.
Scenario 1: Payment Initiated On Time (Happy Path)
In this ideal flow, the carrier delivers the load, and the shipper initiates payment before the due date. Payment is processed as expected without any delays.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| Shipper initiates payment | Jul 25 | Payment Initiated and expected on Jul 28 | Shipper Initiated Payment and expected on Jul 28 |
Scenario 2: Shipper Initiates Payment Late (Definite Delay/Past Due)
If the shipper does not initiate payment by the due date, the load is marked as past due. Payment is eventually initiated, but later than scheduled.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| No payment initiated | Jul 21–28 | Payment Past Due (red text) | Payment Past Due |
| Shipper initiates payment | Jul 30 | Payment Initiated and arriving on Aug 4 | Shipper Initiated Payment and arriving on Aug 4 |
Scenario 3: Shipper Schedules Payment Before Due Date
The shipper schedules the payment ahead of the due date for a future date. The system shows this as "Scheduled" and later changes to "Initiated" when payment begins processing.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| Shipper schedules payment | Jul 22 | Payment Scheduled and expected on Aug 4 | Shipper Scheduled Payment and expected on Aug 4 |
| Payment starts processing | Jul 30 | Payment Initiated and arriving on Aug 4 | Shipper Initiated Payment and arriving on Aug 4 |
Scenario 4: Shipper Schedules Payment After Due Date
The shipper schedules the payment ahead of the due date for a future date. The system shows this as "Scheduled" and later changes to "Initiated" when payment begins processing.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| No payment initiated | Jul 21–28 | Payment Past Due | Payment Past Due |
| Shipper schedules payment | Jul 30 | Payment Scheduled and expected on Aug 6 | Shipper Scheduled Payment and expected on Aug 6 |
| Payment processing begins | Aug 1 | Payment Initiated and arriving on Aug 6 | Shipper Initiated Payment and arriving on Aug 6 |
Scenario 5: Payment Put On Hold
The shipper places the payment on hold. The status is frozen until the shipper releases it. Once released, the payment initiates like normal.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| Shipper places payment on hold | Jul 23 | Shipper Puts Payment on Hold | Payment put on Hold by Shipper. |
| Shipper releases payment | Aug 1 | Payment Initiated and arriving on Aug 5 | Shipper Initiated Payment and arriving on Aug 5 |
Scenario 6: Payment Fails and Is Retried
This status means the shipper has paused the payment process. There may be an issue on their side that needs to be resolved before the payment can move forward.
Once the payment is retried and processed successfully, the status will update with a new expected date.
If you’d like more details on handling failed payments, check out our How to Handle a Failed Payment from a Shipper article.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| Shipper initiates payment | Jul 25 | Payment Initiated and arriving on Jul 28 | Shipper Initiated Payment and arriving on Jul 28 |
| Payment fails | Jul 28 | Shipper Payment Failed | Shipper Payment Failed |
| Payment is retried | Jul 29 | Payment Initiated and arriving on Aug 3 | Shipper Initiated Payment and arriving on Aug 3 |
Scenario 7: Shipper Cancels SuperPay
If the shipper switches from SuperPay to manual ACH, there will be no payment status shown in SuperPay. The activity log reflects the method change.
| Event | Date | Status | Activity Log |
|---|---|---|---|
| Carrier delivers the load | Jul 21 | Payment Due on Jul 28 | Carrier marked load delivered |
| Shipper cancels SuperPay | Jul 22 | None (status removed) | Shipper Changed Payment Method to ACH |
Learn More
- How to Handle a Failed Payment from a Shipper
- Understanding SuperPay Payment Terms
- How to Use the Loads Section in Carrier TMS
Need Help?
Still have questions about SuperPay or payment timing? Our support team is happy to assist. You can email us at support@superdispatch.com or click the chat icon in the bottom-right corner of your screen. We’re here to help!