Introduction
This article explains what the Inbox email address in the Users section of Carrier TMS is used for, and how to use it to assign a load directly to a driver by forwarding an email. It also covers why the Inbox email may look cut off (truncated) and how to copy the full address.
What Is the Driver Inbox Email?
This section explains what the Inbox email is and what it’s meant to do.
Each driver can have a unique Inbox email address in Carrier TMS. You can use this email address to assign a load to that driver by email. When you forward a dispatch sheet or load details to the driver’s Inbox email, Carrier TMS can use that message to create/import the load and associate it to that driver.
Drivers can also use this same Inbox email address to send dispatch sheets to themselves. When a driver emails a dispatch sheet to their Inbox address, the load can be created and assigned to them, making it available in the Driver App.
Where You’ll See the Inbox Email
This section shows where the Inbox email appears in Carrier TMS and why it may be hard to read.
In the Users Page
This subsection explains what you’re seeing in the driver’s profile card.
Go to Users and open a driver. In the driver details panel, the Additional Info section shows an Inbox email address. Depending on screen size, the address may be cut off and not fully visible.
How to Assign a Load to a Driver by Email
This section explains the basic workflow for assigning a load to a driver using their Inbox email.
Step 1: Get the driver’s Inbox email
Copy the driver’s Inbox email address (full address, not the truncated version) using the steps in the section above.
Step 2: Forward the load details or dispatch sheet
Forward the email that contains the load information to the driver’s Inbox email address.
- If you receive dispatch sheets by email, forward that email directly to the driver’s Inbox.
- If you have load details in another email format, forward the message that includes the key load information.
Step 3: Confirm the load is assigned
After the email is processed, the load should be created/imported and associated to that driver. If the load does not appear, double-check that the email was sent to the correct Inbox address and that the message included the dispatch sheet or load details.
How Drivers Can Send Dispatch Sheets to Their Own Inbox
This section explains how a driver can use their Inbox email to send themselves a dispatch sheet so it appears in the Driver App.
Step 1: Get your Inbox email from your Carrier team
Drivers can ask their carrier admin or dispatcher to share their Inbox email address from the Users page in Carrier TMS.
Step 2: Email the dispatch sheet to your Inbox address
From your email app, send or forward the dispatch sheet email to your personal Inbox email address.
- Make sure the email includes the dispatch sheet or load details as an attachment or in the body of the email.
- If you’re forwarding, confirm the Inbox email is entered correctly before sending.
Step 3: Check the Driver App
Once the email is processed, the load should be created and assigned to you, and you’ll see it in the Driver App. If it doesn’t appear, confirm the Inbox email address was correct and try resending the dispatch sheet.
Learn More
Use the article below to learn more about email uploads in Carrier TMS.