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Instant Transfer: What Does Instant Transfer Access Lost Mean and How to Regain Access?

Table of Contents

    Introduction

    Instant Transfer helps carriers get paid before the original shipper payment is deposited. To keep this feature available, Super Dispatch relies on shippers completing payment successfully.

    In some cases, a shipper's payment may require action after you already received an Instant Transfer. If that happens, you may see a message on the load view letting you know what steps to take.

    Key idea: Instant Transfer allows you to get paid early. If the shipper's payment is later put on hold, changed, or fails, you may need to resolve the issue with the shipper or pay the outstanding balance directly to Super Dispatch.

    What does it mean when shipper payment requires action?

    This means the shipper's payment for the load may not be deposited as expected. This can happen if the shipper takes certain actions or if the shipper's payment fails.

    Common reasons shipper payment requires action

    Reason What it means
    Payment put on hold The shipper pauses payment while reviewing a dispute or issue.
    Payment changed The shipper changes the payment method after Instant Transfer was completed.
    Payment failed The shipper's payment cannot be processed.


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    Important: If you already received an Instant Transfer and the shipper payment is held, changed, or fails, there may be a balance due that must be resolved.

    Why am I responsible if I already got paid?

    Instant Transfer pays you before the shipper's payment is fully deposited. If the shipper's payment is later changed, put on hold, or fails, that creates a difference between what you already received and what is ultimately deposited for the load.

    Because the Instant Transfer funds were advanced to you, you are responsible for resolving any outstanding balance if the shipper's payment does not go through as expected.

    What you should do when shipper payment requires action

    When a shipper payment requires action, you typically have two ways to resolve it.

    Option 1: Work with the shipper to resolve the issue

    If the shipper placed the payment on hold or the payment failed, you can contact the shipper directly to resolve the issue.

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    • If the shipper's payment is resumed or completed, the issue will be resolved automatically and you will retain Instant Transfer access as usual.
    • If the shipper's payment remains unresolved, you may need to pay the outstanding balance.

    Option 2: Pay the outstanding balance from your connected bank account

    You can pay the outstanding balance directly from your connected bank account using the Settle Payment action shown in the load view.

     

     

    Good to know: The Settle Payment option is available as soon as you see the message and can be used at any time until the shipper payment is resolved.

    What happens to Instant Transfer access?

    Depending on the situation, you may have a limited time to resolve the issue before Instant Transfer becomes temporarily unavailable for new acceptances.

    Situation Grace Period If Not Resolved
    Payment on hold Short grace period to work with shipper. Instant Transfer suspended until balance is resolved.
    Payment failed Short grace period to work with shipper. Instant Transfer suspended until balance is resolved.
    Multiple issues No grace period — suspension is immediate. Instant Transfer suspended until all issues are resolved.

    Important: If you have multiple payment issues at the same time, Instant Transfer will be suspended sooner until all issues are resolved.

    How to pay the outstanding balance

    When payment is available, you'll see the Settle Payment call-to-action in the load view. Follow the on-screen steps to confirm the amount owed and complete payment from your connected bank account.

    Quick steps

    1. Open the load view.
    2. Select Settle Payment.
    3. Review the exact amount due and confirm payment.
    4. Once payment is confirmed or initiated, Instant Transfer access is restored if no other issues are pending.

    What if the shipper pays after I already paid?

    If the shipper later resumes or successfully completes their payment after you paid the balance, the repaid amount is returned to your connected bank account. Standard bank transfer timing applies.

    Quick Reference

    Payment Status What It Means What You Should Do
    On hold Shipper paused payment after Instant Transfer. Work with the shipper to resolve it, or pay the outstanding balance.
    Payment changed Shipper changed payment method after Instant Transfer. Pay the outstanding balance.
    Payment failed Shipper payment failed after Instant Transfer. Ask the shipper to retry, or pay the balance if unresolved.

    For more details, these guides may help: