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Answers for carriers, shippers, and drivers, all in one place.
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New to Super Dispatch?
Post your first order
Set up Shipper TMS and connect with verified carriers.
Start hereFrequently asked questions
How do I submit or update my insurance (COI)?
Upload it to your Carrier Profile, and ask your insurance provider to list Super Dispatch as the certificate holder and email a copy to compliance@superdispatch.com. See how
How long does verification take?
Compliance usually reviews requests within 24 to 48 hours. Support and Compliance can't speed up a review. Verification FAQs
How do I become a Verified Carrier?
Complete your Carrier Profile, verify your phone number, and upload your COI and W-9 in Carrier TMS. See the steps
How do I dispute a rating?
Contact the Compliance team for a dispute form within 90 days of the rating, and include the load ID and supporting documents. See how
How do I cancel my subscription?
Send Support your company name, USDOT number, and a request to cancel. You keep access until the end of your billing cycle. See how
When will I get my SuperPay payment?
Check the payment status on the load. The shipper starts the payment, and the date updates once they do. Payment statuses explained
I can't log in. What do I do?
Use Forgot password? on the login screen to reset your password by email. Carrier TMS login help
How do I report fraud or a suspicious load?
Open the load, click the company's name, and use Report Fraud (Carrier TMS) or Report Carrier (Shipper TMS). See how
More FAQs: Verification Carrier TMS Shipper TMS Driver App SuperPay Billing & Account
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