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Welcome to Super Dispatch Help Center

How-To Become A Verified Carrier

Table of Contents

    Introduction

    Carriers must be verified before they can request and book loads on the Super Loadboard. This article walks through how to submit the information and documents needed to become a Verified Carrier in Carrier TMS. For an overview of what verification means and what it unlocks, see What is Verified Carrier Status?

    Verification Requirements by Carrier Type

    Requirement Auto Hauler (USDOT) Intrastate Tow-Away Driveaway Non-USDOT
    Carrier profile completed Required Required Required Required Required
    Phone verification Required Required Required Required Required
    Certificate of Insurance (COI) Required Required Required Required Required
    W-9 form Required Required Required Required Required
    Proof of business registration Not required Not required Required Required Required
    Note: Not sure which carrier type you are? If you don't operate with a USDOT number, choose Tow-Away, Driveaway, or Non-USDOT.

    How to Get Verified With a USDOT Number

    Step 1: Complete Your Carrier Profile

    • Log in to Carrier TMS and open your Carrier Profile.
    • Make sure your business address and contact information are filled in and saved.
    Carrier profile form in Carrier TMS with the required address fields and the Contact section with name, phone number, and email

    Step 2: Upload Your Certificate of Insurance (COI)

    • Upload your COI and enter the expiration date, cargo limit, and deductible. Agent details are optional.
    • Ask your insurance provider to email the COI directly to Super Dispatch. Super Dispatch must be listed as the certificate holder.
    Cargo Insurance upload form with expiration date, cargo limit, deductible, and agent fields next to a sample certificate of liability insurance showing Super Dispatch as the certificate holder
    Note: There's no minimum cargo limit for carriers when submitting a COI. For details, see Adding Super Dispatch As A Certificate Holder on Your COI.

    Step 3: Upload Your W-9

    • Upload a signed and dated W-9 issued within the last two years. Including your Social Security Number (SSN) is optional.
    • Need a blank form? Download a W-9 from the IRS.
    W-9 upload form in Carrier TMS with W-9 requirements and an example W-9 form preview

    Step 4: Upload Any Required State Permits

    • If your state requires one, upload your State Motor Carrier Permit.

    Phone Verification (Required for All Carriers)

    All carriers must verify their phone number before a verification request can be submitted or approved.

    Step 1: Open the Carrier Info Tab

    • In your Carrier Profile, open Carrier Info. If phone verification is needed, you'll see a To Do badge and a Verify now banner.
    Carrier Info tab in Carrier TMS with a To Do badge and a yellow phone verification banner with a Verify now button

    Step 2: Choose How to Get Your Code

    • The phone number comes from your FMCSA or business records. Choose Call or Text (SMS). You can switch at any time.
    Phone Verification screen with the phone number from the FMCSA record and Call and Text (SMS) options

    Step 3: Enter the Code

    • Enter the 6-digit code and click Submit. The code is valid for 10 minutes.
    • You can resend the code after 60 seconds, up to 3 attempts per hour.
    Phone Verification screen with a 6-digit code entered and a Submit button

    If There's a Problem

    • Too many attempts: You'll be asked to try again in an hour.
    Phone Verification screen reading You reached your maximum amount of requests, please try again in an hour
    • No phone number on record: Update your information with the FMCSA before you continue.
    Phone Verification error reading We couldn't retrieve a phone number
    • Wrong code: An error shows under the code field.
    Verification code field outlined in red with a message that the code is incorrect
    • Code expired or not delivered: An error explains what happened and lets you resend the code.
    Phone Verification error reading The verification code could not be sent, please try again, with a Resend code button

    After Your Phone Is Verified

    • The banner goes away and a verified icon appears next to your phone number. You won't need to verify again unless the number changes.
    Carrier Info tab after verification with a message reading Your phone number was verified successfully

    Phone Verification in the Verification Application

    • If you haven't verified your phone yet, it's the first step when you click Become Verified Carrier. You must finish it before you can send your request.
    Verification Application on Step 1, Phone Verification, with Call and Text (SMS) options
    • If your phone is already verified, the step shows as complete. Click Continue to Carrier Info.
    Verification Application showing Your phone number was verified successfully with a Continue to Carrier Info button

    For more detail, see Phone Verification.

    What Happens After You Submit

    • Your status shows Pending while your documents are reviewed.
    • You'll get updates by email and in Carrier TMS.
    • Your profile shows the Verified badge once you're approved.

    Having trouble getting documents approved? See Why Can't My Documents Be Verified? For other compliance questions, email compliance@superdispatch.com.

    Next Steps

    Verified? Start finding and booking loads on the Super Loadboard.