Skip to main content

Search

Welcome to Super Dispatch Help Center

Managing Carrier Requests

Table of Contents

    Introduction

    Super Dispatch empowers shippers with tools to easily manage and optimize their orders. The Request Drawer Recommendations feature in Shipper TMS provides valuable suggestions for refining order details, ensuring smooth operations and better carrier engagement. With this feature, you can seamlessly update vehicle details, payment terms, pricing, and notification preferences—all in one convenient location.

     

     

    Viewing Carrier Requests

    When a carrier expresses interest in working with your company or requests approval for a load, their request will appear in your Carrier Requests tab. Follow these steps to view and review requests:

     

    Step 1: Navigate to the Carrier Requests Tab

    • Log into your Shipper TMS account.

    • In the left-hand menu, click on Manage Carriers and then select Requests.

     

    Step 2: Filter Requests

    • Use filters to narrow down carrier requests based on criteria like Status (e.g., Pending, Approved) or Request Date.

    • Click on a specific request to view the carrier’s details.

     

     

    Approving or Declining Carrier Requests

    After reviewing a carrier’s information, you can decide whether to approve or decline their request. Here’s how:

     

    Step 1: Review Carrier Details

    • Click on a carrier’s request to open their profile.

    • Verify key details, such as USDOT, insurance documents, and contact information.

     

    Step 2: Approve or Decline

    • To approve, click the Approve Carrier button. This will add the carrier to your network and allow them to access relevant loads.

    • To decline, click the Decline Carrier button. You can also include a reason for declining, which the carrier will see in their notification.

    Note: For carriers requiring additional verification, use the “Verify Carrier” option to ensure all documents are in place before approval.

     

     

    What Are Request Drawer Recommendations?

    Request Drawer Recommendations are helpful prompts within Shipper TMS that guide you in updating essential order details. Whether it’s adjusting pricing, adding vehicle information, or modifying payment terms, these recommendations ensure your orders are complete, competitive, and ready for carriers.

     

     

    Key Features of the Request Drawer

    Here we will cover Key Features of the Request Drawer:

     

    Update Vehicle Details

    • Quickly edit the vehicle type or upload a vehicle photo for clear and accurate order details.

    Set Payment Method and Terms

    • Easily update the Payment Method and adjust Payment Terms directly from the drawer for a smoother transaction process.

    Set Recommended Price

    • When an order includes the vehicle year, type, and model, a Recommended Price will be displayed.

    • If your order price is below the recommended value, you’ll see a prompt to adjust it. Keeping your price aligned with recommendations can help attract more carriers.

    Manage Notification Settings

    • If SMS or email notifications are disabled, you’ll be prompted to enable them for better communication.

    “Don’t Suggest Again” Option

    • For recommendations you don’t need, select “Don’t suggest again” to dismiss them for that specific order.

     

    How to Use Request Drawer Recommendations

    Below, we will cover How to Use Request Drawer Recommendations:

     

    Step 1: Access the Drawer

    • Once the load is posted to the Super LoadBoard the Drawer will open.

    Step 2: Update Vehicle Details

    • Add or update the vehicle type and upload a vehicle photo if needed.

     

    Step 3: Adjust Payment Method and Terms

    • Modify the Payment Method or update the Payment Terms to align with your preferences or carrier needs.

     

    Step 4: Set the Recommended Price

    • If the Recommended Price is displayed, and your order price is lower:

    • Click Set to Recommended Price to instantly adjust the price to the suggested value.

     

    Step 5: Enable Notifications

    • If prompted, enable SMS or email notifications directly from the drawer to ensure smooth communication.

     

    Step 6: Dismiss Unneeded Recommendations

    • Click “Don’t suggest again” for recommendations that are not relevant to your order.

     

     

    Why Use Request Drawer Recommendations?

    Below, we will cover Why you should use Request Drawer Recommendations:

     

    Simplified Order Management:

    • Make essential updates to orders directly from the Request Drawer without navigating multiple screens.

    Improved Competitiveness:

    • Align your pricing with recommended values to attract more carriers.

    Clear Communication:

    • Ensure notifications are enabled to keep all parties informed throughout the order lifecycle.

    Customization:

    • Tailor each order’s details to your specific needs with ease.

     

     

    Need Help?

    Should you have any further questions or need additional assistance, please feel free to contact our support team at any time. You can reach us via email at support@superdispatch.com, or simply click on the chat icon in the bottom right-hand corner of your screen to start a conversation with us. We’re here to help and look forward to assisting you!