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Welcome to Super Dispatch Help Center

Managing Carrier Requests

Table of Contents

    The Request Drawer Recommendations feature in Shipper TMS provides suggestions for refining order details when a load is posted to the Super LoadBoard. Use it to update vehicle details, payment terms, pricing, and notification preferences — all without leaving the drawer.

    Viewing Carrier Requests

    When a carrier expresses interest in your company or requests approval for a load, their request appears in your Carrier Requests tab.

    1. Log in to your Shipper TMS account.
    2. In the left-hand menu, click Manage Carriers, then select Requests.
    3. Use filters to narrow requests by Status (e.g., Pending, Approved) or Request Date.
    4. Click a specific request to view the carrier's details.

    Approving or Declining Carrier Requests

    1. Click on a carrier's request to open their profile.
    2. Verify key details such as USDOT, insurance documents, and contact information.
    3. To approve, click Approve Carrier. This adds the carrier to your network and allows them to access relevant loads.
    4. To decline, click Decline Carrier. You can include a reason for declining, which the carrier will see in their notification.
    Note: For carriers requiring additional verification, use the Verify Carrier option to ensure all documents are in place before approval.

    What Are Request Drawer Recommendations?

    Request Drawer Recommendations are prompts within Shipper TMS that guide you in updating essential order details. Whether it's adjusting pricing, adding vehicle information, or modifying payment terms, these recommendations ensure your orders are complete, competitive, and ready for carriers.

    Key Features of the Request Drawer

    Update Vehicle Details

    Quickly edit the vehicle type or upload a vehicle photo for clear and accurate order details.

    Set Payment Method and Terms

    Update the Payment Method and adjust Payment Terms directly from the drawer for a smoother transaction process.

    Set Recommended Price

    When an order includes the vehicle year, type, and model, a Recommended Price is displayed. If your order price is below the recommended value, you'll see a prompt to adjust it. Keeping your price aligned with recommendations helps attract more carriers.

    Manage Notification Settings

    If SMS or email notifications are disabled, you'll be prompted to enable them for better communication with carriers.

    "Don't Suggest Again" Option

    For recommendations you don't need, select "Don't suggest again" to dismiss them for that specific order.

    How to Use Request Drawer Recommendations

    1. Access the Drawer — Once the load is posted to the Super LoadBoard, the Request Drawer opens automatically.
    1. Update Vehicle Details — Add or update the vehicle type and upload a vehicle photo if needed.
    2. Adjust Payment Method and Terms — Modify the Payment Method or update the Payment Terms to align with your preferences or carrier needs.
    3. Set the Recommended Price — If a Recommended Price is displayed and your order price is lower, click Set to Recommended Price to instantly adjust it.
    4. Enable Notifications — If prompted, enable SMS or email notifications directly from the drawer.
    5. Dismiss Unneeded Recommendations — Click "Don't suggest again" for any recommendations not relevant to your order.

    Next Steps

    Learn more about managing orders and carriers in Shipper TMS:

    Shipper TMS Help Center Shipper TMS Overview