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Welcome to Super Dispatch Help Center

Connecting Message Plane & Bats CRM to Super Dispatch

Table of Contents

    Introduction

    The Super Dispatch Connection Chrome extension links your CRM directly to Super Dispatch so you can post loads to the Super Loadboard and monitor shipment status — all without leaving your CRM.

    Overview

    If you use Message Plane or Bats CRM to manage your orders, this extension lets you:

    • Post orders to the Super Loadboard directly from within your CRM
    • Monitor load status and track carrier info without switching platforms
    • View pick-up date and time, delivery date, ETA, carrier name, and driver location — all inside your CRM
    • Unpost loads from the Super Loadboard when needed

    Who this is for: Shippers and brokers who manage loads in Message Plane or Bats CRM and want to connect them to Super Dispatch for streamlined load posting and status tracking.

    Heads up: The Super Dispatch Connection integration is built and maintained by Message Plane and Bats CRM, not Super Dispatch. If you run into any issues with how the integration behaves inside your CRM, please reach out directly to your CRM provider's support team — they'll be best equipped to help. 

    Before You Begin

    Make sure you have the following before getting started:

    • An active Super Dispatch Shipper TMS account
    • Google Chrome (the extension is Chrome-only)
    • An active account in either Message Plane or Bats CRM

    Step 1 — Install the Chrome Extension

    1. Open Google Chrome and visit the Super Dispatch Connection listing in the Chrome Web Store.
    2. Click Add to Chrome, then click Add extension when prompted.
    3. Once installed, the Super Dispatch icon will appear in your Chrome toolbar. Pin it for easy access by clicking the puzzle-piece icon and selecting the pin next to Super Dispatch: Connection.

    Step 2 — Log In to Super Dispatch from Your CRM

    Once the extension is installed, you don't need to configure anything separately — the Super Dispatch panel appears automatically inside your CRM when you open an order.

    1. In Chrome, open your Message Plane or Bats CRM account and navigate to any order.
    2. The Super Dispatch panel will appear on the right side of the order screen.
    3. The panel will display the message: "To start using Super Dispatch Connection, please log in to Super Dispatch using your Shipper TMS credentials."
    4. Click Log In to Super Dispatch.
    5. Enter your Shipper TMS username and password and click Log In.
    Tip: Stay logged into Super Dispatch so the panel is ready every time you open an order — you won't need to log in again each session.
    Don't see the Super Dispatch panel? Refresh the page. If it still doesn't appear, go to Chrome menu → Extensions → Manage Extensions and confirm Super Dispatch: Connection is toggled on.

    Step 3 — Post an Order to the Super Loadboard

    Once logged in, posting a load takes a single click.

    1. Open the order you want to post in your CRM.
    2. In the Super Dispatch panel on the right, you'll see the message: "Click the button below to instantly post your order on the Super Loadboard."
    3. Click Post to Super Loadboard.
    4. A confirmation will appear: "Order has been posted to Super Loadboard." Click OK.
    5. The panel updates to show Order Info — Posted to Super Loadboard, along with your Super Dispatch order ID.
    Need to remove the posting? Click Unpost from Super Loadboard in the panel. You'll see a confirmation that the order has been unposted, and you can continue managing it directly on Super Dispatch.

    Tracking Load Status After Posting

    Once a carrier accepts your load in Super Dispatch, the panel inside your CRM automatically updates with real-time information — no need to log into Super Dispatch separately. You'll see:

    • Pick-up date and time
    • Delivery date, time, and ETA
    • Carrier name and contact information
    • Up-to-date driver location

    Troubleshooting & FAQs

    The Super Dispatch panel isn't showing in my CRM

    Confirm the extension is installed and enabled by going to chrome://extensions. Make sure the toggle next to Super Dispatch: Connection is turned on, then refresh your CRM page. If the issue persists, try removing and reinstalling the extension.

    I'm logged in but the Post to Super Loadboard button isn't working

    Make sure your Super Dispatch account has the Shipper role — this feature is not available on Carrier-only accounts. Try signing out of the extension and signing back in to refresh your session.

    Can I use the extension in a browser other than Chrome?

    Not at this time. The Super Dispatch Connection extension is only available for Google Chrome. Chromium-based browsers like Microsoft Edge may work but are not officially supported.

    How do I unpost a load?

    Open the order in your CRM and click Unpost from Super Loadboard in the Super Dispatch panel. A confirmation dialog will appear — click OK to confirm. You can continue managing the order directly on Super Dispatch.

    I posted a load but I'm not seeing carrier or status updates

    Status and carrier information only appear in the panel once a carrier has accepted the load in Super Dispatch. If a carrier is assigned and you're still not seeing updates, refresh the CRM page or sign out and back into the extension.

    How do I update the extension?

    Chrome updates extensions automatically. To force an immediate update, go to chrome://extensions, enable Developer mode (top right), and click Update.

    Next Steps

    Now that your CRM is connected, here are some helpful articles to get the most out of Super Dispatch: